Shayna Smith
Grand Rapids
Summary
Dynamic professional with a proven track record at River Grand, adept in office administration and resident support. Excels in leadership and flexibility, enhancing community spirit and improving patient care. Demonstrated success in coordinating events and managing sensitive information, showcasing strong organization and cross-cultural sensitivity without exceeding a numerical percentage.
Overview
2025
2025
years of professional experience
Work History
Activity Assistant
River Grand
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
- Provided emotional support and companionship to improve quality of life for residents.
Administrative Assistant
Bigfork Chiropractic
10.2023 - 08.2024
- Routed incoming calls and delivered messages to staff.
- Enforced secure filing systems to ensure confidentiality of data.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
CNA
Bigfork Long Term Care
02.2010 - 05.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Medical Billing
U.S. Career Institute
Fort Collins, CO10.2018
12th -
Bigfork High School
Bigfork, MN05.2009
Skills
- Leadership qualities
- Flexibility
- Strong organization
- Cross-cultural sensitivity
- Senior living experience
- Office administration
- Schedule management
- Schedule coordination
- Resident support
Timeline
Administrative Assistant
Bigfork Chiropractic
10.2023 - 08.2024
CNA
Bigfork Long Term Care
02.2010 - 05.2014
Activity Assistant
River Grand
Medical Billing
U.S. Career Institute
12th -
Bigfork High School
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