Shea Jech
Kwik Trip Inc.
ROCHESTER
1
Certification
5
years of professional experience
Compassionate Dental Assistant with expertise in patient care, chairside support, and office administration. Skilled in managing patient scheduling and ensuring efficient operations in fast-paced dental environments. Committed to enhancing patient experiences and fostering a welcoming atmosphere.
Work History
Dental Assistant
2 Years 9 Months- Cultivated a welcoming and efficient office environment to enhance patient experience.
- Prepared treatment rooms and sterilized instruments.
- Created and updated dental records and charts to ensure accurate patient information.
- Created and maintained dental records and charts.
- Educated patients on oral hygiene and post-treatment care.
- Handled insurance verification and billing support.
- Processed insurance verification and provided billing support to facilitate seamless patient transactions.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
Guest Service Leader
5 Years 5 Months- Resolved escalated guest concerns with professionalism, empathy, and policy compliance.
- Coordinated front-end workflow to maintain efficient checkout and reduce guest wait times.
- Communicated operational updates to staff to support smooth shift transitions and task completion.
- Supported cash handling procedures, register accuracy, and end-of-day reconciliation.
- Reinforced service behaviors that improved guest satisfaction and team accountability.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
Education
Associate of Arts
High School Diploma
Skills
Dental assisting
Four handed dentistry
Four-handed dentistry
Sterilization procedures and infection control
Insurance verification
Medical records
Front desk duties
Patient communication and care
Certification
BLS - CPR Certified
Timeline
Dental Assistant
Circle Drive Dental
01.2024 - CurrentRead More
Guest Service Leader
Kwik Trip Inc.
05.2021 - CurrentRead More
Minnesota State University, Mankato
Associate of Arts
Read More
Chatfield Highschool
High School Diploma
Read More