Shea Johnson
Detail-oriented Criminal Justice student with a minor in Cyber Security, recognized with multiple scholarships for academic achievement. Experienced Shift Manager leading high-volume operations, employing conflict resolution and de-escalation strategies to enhance customer satisfaction. Proven ability to navigate challenges while managing work and academic responsibilities, demonstrating resilience and effective time management. Eager to leverage skills in communication and problem-solving to support organizational goals.
Work History
Shift Manager
4 Years 2 MonthsShift Manager & Barista Trainer August 2022 – Present
- Led store operations during high-volume shifts, ensuring efficient workflow, effective partner coordination, and enhanced customer experience.
- Manage difficult customer situations using de‑escalation and conflict‑resolution strategies to maintain a safe and respectful environment.
- Handled escalated customer issues, applying problem-solving skills to uphold company values and standards.
- Trained new employees on company policies and procedures, facilitating seamless team integration.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with team members to schedule breaks and shifts according to state regulations.
Shift Manager
4 Years 2 MonthsShift Manager & Barista Trainer August 2022 – Present
- Led store operations during high-volume shifts, ensuring efficient workflow, effective partner coordination, and enhanced customer experience.
- Manage difficult customer situations using de‑escalation and conflict‑resolution strategies to maintain a safe and respectful environment.
- Managed difficult customer situations through de-escalation and conflict-resolution strategies, fostering a safe and respectful environment.
- Recognized for exceptional leadership and performance through Partner of the Quarter awards in 2023, 2024, 2025, and 2026.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Bachelor of Science - Criminal Justice
Skills
Accomplishments
Kimberly Ritsche Scholarship
Presidential Academic Scholarship Yr 3
Cadet Isaiah Okia Memorial Scholarship x2
Steven J. Nordmann Criminal Justice: awarded for academic excellence in criminal justice
-Amcor Private Student Scholarship
Certification
- Certified Food Handler, Starbucks, 2022-now