Shelby Becker
Winona
Summary
Professional with experience in front desk operations and customer service, demonstrating effective communication skills while greeting and assisting guests. Trained new staff on best practices, fostering a collaborative environment that enhanced team performance. Managed payment processing accurately using POS systems, ensuring efficient transaction handling and adherence to cash management protocols. Developed strong relationships with guests through attentive service and problem-solving capabilities, contributing to a positive customer experience.
Overview
6
6
years of professional experience
Work History
Front Desk Worker
Winona IWC gym
Winona
09.2023 - 05.2025
- Assisted with training new front desk staff members on best practices.
- Greeted and welcomed guests in a friendly and professional manner.
- Provided exceptional customer service at all times when interacting with guests or responding to inquiries.
Bartender
Market St Tap
Winona
06.2024 - 04.2025
- Assisted in setting up the bar for service shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted customers and provided excellent customer service.
Hostess/Server
Jimmys Pour House
Sauk Rapids
06.2019 - 01.2020
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Demonstrated strong interpersonal skills when interacting with customers.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests warmly upon arrival, seating them promptly.
- Resolved any customer complaints or issues quickly and professionally.
Education
Some College (No Degree) - Public Health
Winona State University
Winona, MNSkills
- Customer service
- Problem solving
- Team collaboration
- Training staff
- Time management
- Oral and written communications
- Guest accommodations
- Problem-solving skills
- Training and mentoring
- Front desk management
- Listening skills
- Credit and cash payments
- Cash handling
- Transaction processing
- Inventory oversight
- Strategic planning
- Excellent communication
Timeline
Bartender
Market St Tap
06.2024 - 04.2025
Front Desk Worker
Winona IWC gym
09.2023 - 05.2025
Hostess/Server
Jimmys Pour House
06.2019 - 01.2020
Some College (No Degree) - Public Health
Winona State University