Shelby Boelens
Minneapolis,MN
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Sidebar
02.2024 - 05.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders accurately, ensuring timely delivery to guests.
- Trained new staff on menu offerings and service standards, improving team efficiency.
- Collaborated with kitchen staff to synchronize order flow and maintain quality standards.
- Managed multiple tables efficiently, prioritizing tasks to meet customer needs promptly.
- Handled cash transactions and processed payments accurately to maintain financial integrity.
- Cultivated warm relationships with regular customers.
Behavioral Technician
Next Gen Therapy
01.2024 - 05.2025
- Applied evidence-based Applied Behavioral Analysis (ABA) therapy to foster behavioral improvements and developmental growth.
- Provided support to children and adolescents, ages 2-18, addressing individual needs and goals.
- Lead and facilitate engaging activities designed to promote social development across a diverse age group.
- Implemented individualized behavior intervention plans to promote skill development and reduce challenging behaviors.
- Monitored client behavior and recorded data for analysis, ensuring accuracy in reporting outcomes.
- Developed engaging activities to support social skills, communication, and daily living tasks for clients.
Clerical Aid
Residence Education and Housing Services MSU I
09.2021 - 12.2024
- Answered questions over the phone, email, and in-person for students, parents and faculty.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained composure in dealing with conditions of urgency and in pressure situations.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Assisted with training and mentoring new team members.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Nursing Technician
Corewell Health Butterworth Surgical Center
05.2024 - 08.2024
- Delivered patient care under the supervision of an Registered Nurse (RN).
- Took vitals, blood sugar, EKG, ambulating, toileting, removed IVs and arterial lines, catheterization.
- Proper documentation of patient care.
- Effective communication with care team of the patient (Nurse, Doctor, Anesthesiologist).
- Learned to deal with workplace violence.
- Learned about illnesses (Bloodborne Pathogens, Contact Precautions, Malignant Hyperthermia) and how to to keep myself and other safe.
- Assisted in patient preparation and post-operative care, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Supported needs of residents under long-term care.
Resident Aid
American House
05.2023 - 08.2023
- Established a trusting relationship with residents and building companionship.
- Assisted residents with daily activities including showing, personal hygiene, incontinence care, transferring and ambulation.
- Gathered and assisted residents in activities put on by staff.
- Communicated with family members, visitors and professionals.
- Answered emergency response calls.
- Reported concerns of change is resident’s physical and psychosocial condition.
- Assisted residents with daily living activities to enhance personal independence and comfort.
Education
Masters of Art in Occupational Therapy -
St Catherine’s University
Saint Paul, MN11.2027
Bachelor of Kinesiology - Minor Health Promotions
Michigan State University
East Lansing, MI05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Documentation skills
- Patient care
Certification
CPR/BLS
HONORS
Michigan State University Dean's List Fall 2021- Fall 2025
TRAINING
- HIPPA Training
- Workplace Violence
- Epic Software Training
Timeline
Nursing Technician
Corewell Health Butterworth Surgical Center
05.2024 - 08.2024
Server
Sidebar
02.2024 - 05.2025
Behavioral Technician
Next Gen Therapy
01.2024 - 05.2025
Resident Aid
American House
05.2023 - 08.2023
Clerical Aid
Residence Education and Housing Services MSU I
09.2021 - 12.2024
Masters of Art in Occupational Therapy -
St Catherine’s University
Bachelor of Kinesiology - Minor Health Promotions
Michigan State University