Shelby Heim
Saint Paul
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Bottle Service Waitress
Union Rooftop
03.2023 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Crave American Kitchen & Sushi Bar
07.2022 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Military Police Officer
Army
12.2018 - 01.2021
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
Education
Associate of Arts - Cosmetology
Aveda Institute Minneapolis
Minneapolis, MN01.2023
Skills
- Specials Promotion and Upselling
- Adaptable and Flexible
- Local, State and Federal Regulations
- Conflict Resolution Techniques
Timeline
Bottle Service Waitress
Union Rooftop
03.2023 - Current
Server
Crave American Kitchen & Sushi Bar
07.2022 - Current
Military Police Officer
Army
12.2018 - 01.2021
Associate of Arts - Cosmetology
Aveda Institute Minneapolis
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