Shelby Smoliak
New Hope
Summary
Adept Medical Assistant with a proven track record at CCRM Fertility, enhancing clinic efficiency and patient care through expert management of medical records and vital signs monitoring. Known for exceptional customer service and teamwork, consistently fostering positive patient experiences and workplace environments. Skilled in HIPAA compliance, showcasing a balance of hard and soft skills to meet and exceed employer expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
CCRM Fertility
01.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Health Unit Coordinator
HealthPartners
06.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
Cleaner
Cinderella Clean Inc
08.2023 - 06.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Waitress
SMSC Gaming
04.2022 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Assistant Manager
Totally Tan
02.2021 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Crew Member
Culvers
04.2019 - 02.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Living Word Christian Academy
New HopeCertification - Medical Assistant
CareerStep
Minnesota02.2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Reliable team player
- Appointment setting
- Medical records management
Certification
CCMA
Timeline
Medical Assistant
CCRM Fertility
01.2025 - Current
Health Unit Coordinator
HealthPartners
06.2024 - Current
Cleaner
Cinderella Clean Inc
08.2023 - 06.2024
Waitress
SMSC Gaming
04.2022 - 11.2023
Assistant Manager
Totally Tan
02.2021 - 04.2023
Crew Member
Culvers
04.2019 - 02.2021
Living Word Christian Academy
Certification - Medical Assistant
CareerStep
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