Sheldon Obonyo
Minneapolis
Summary
Customer Service Representative with experience in providing assistance and support across various communication channels, including phone, email, and chat. Demonstrated ability to resolve complex issues by collaborating with multiple departments to meet customer needs effectively. Developed strong relationships with clients through personalized service and proactive problem-solving, contributing to enhanced customer satisfaction. Proven track record of adhering to safety protocols while managing logistics and order processing efficiently.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Shipt
New Hope
2024.09 - Current
- Assisted warehouse personnel in packing orders when necessary.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Checked tires for proper inflation before leaving on each route.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
Customer Service Representative
Cub Foods
New Hope
2023.01 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Demonstrated determination in executing tasks swiftly while maintaining high efficiency.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Assisted warehouse personnel in packing orders when necessary.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Education
High School Diploma -
Robbinsdale Cooper High School
New Hope , Mn 2025-06
Skills
- Customer service
- Time management
- Problem solving
- Order processing
- Communication skills
- Team collaboration
- Commercial driving
Languages
English
Elementary
Timeline
Delivery Driver
Shipt
2024.09 - Current
Customer Service Representative
Cub Foods
2023.01 - Current
High School Diploma -
Robbinsdale Cooper High School