Shelia Dennard
Minneapolis
Summary
Goal-oriented public service professional dedicated to achieving high levels of customer satisfaction and meeting aggressive business goals. Experienced in client services, adept at managing high-volume environments with efficiency and poise. Strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and seamlessly adapting to changing needs. Proficient in scheduling, customer service, and administrative support for smooth daily operations.
Overview
35
35
years of professional experience
Work History
Receptionist
United Faith
02.2023 - Current
- Greeting customers upon entry into the facility
- Answer calls, assess client needs, and route calls to appropriate staff or department
- Create a warm and welcoming environment by treating clients with care, respect, and anticipating needs
- Assist with scheduling client appointments
- Sort and deliver mail for office staff
- Sign for office deliveries
Case Administrator
United States Bankruptcy Court, District of Minnesota
08.1990 - 03.2022
- Maintained the official electronic court docket from case opening to its final disposition
- Received and processed petitions and pleadings related to bankruptcy cases and proceedings file at the intake counter
- Created summary entries on the docket ensuring the timely progression of cases by establishing and monitoring deadlines and examining documents to determine appropriate follow-up
- Reviewed documents and information for accuracy and completion to abide by government and departmental regulations
- Provided information to attorneys and their clients on federal bankruptcy regulations, required documentation, filing procedures, and the process
- Processed orders signed by Judges and cases appealed to District Court
- Scheduled hearings and motions in bankruptcy cases
- Proficiently excelled under pressure deadlines and a quota driven schedule
- Trained in new hires in the department’s processes and procedures
- Utilized best judgment in many unique situations that did not occur repeatedly
- Managed relationships through all customer channels such as phone, emails, chats, scans and faxes
- Processed claims
- Processed payments filed over the intake counter and through the mail for cases
- Supervised Summer Internship Program
Education
Business Administration - some credits
Minneapolis Community College
Minneapolis, MNPeer Specialist Certification -
DHS
Skills
- Strong Interpersonal Skills
- Meticulous Attention to Detail
- Proficient Multitasker
- Client Case Coordination
- Skilled in Excel
- Critical Thinker
- Proficient Clerical Skills
- Professional Phone Communication
- Claims Management
- Data Analysis
- Project management
Timeline
Receptionist
United Faith
02.2023 - Current
Case Administrator
United States Bankruptcy Court, District of Minnesota
08.1990 - 03.2022
Peer Specialist Certification -
DHS
Business Administration - some credits
Minneapolis Community College
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