Summary
Work History
Education
Skills
Timeline
Generic

Shell Pate

Andover

Summary

Adept at steering complex projects to success, I leveraged strategic planning and problem-solving skills at Caring Nurses LLC, enhancing program efficiency and stakeholder satisfaction. My leadership fostered team cohesion and development, achieving notable improvements in operations management and customer service.

Work History

Program Manager

Caring Nurses LLC
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Built teams to address project goals and objectives for multiple projects.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Championed best practices in project management, fostering a culture of continuous improvement.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Developed and maintained logistics workflows, procedures and reports.
  • Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Leveraged project management processes and tools to define and execute projects.
  • Implemented risk management strategies to mitigate potential barriers to project success.
  • Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
  • Participated in pilot tests and revised programs based on feedback and results.
  • Participated in vendor selection and management process for program initiatives.

Program Manager

Liberty Healthcare

Personal Care Assistant

Bell Medical Services
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.

Mental Health Specialist 2

Dungarvin
  • Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
  • Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
  • Monitored patients and assessed suicide risks.
  • Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
  • Communicated with clients to develop social and psychiatric observations.
  • Documented client progress in confidential files.
  • Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
  • Developed rapport with diverse patient populations, fostering trust and open communication during therapy sessions.
  • Facilitated group therapy sessions for improved social skills development and emotional regulation in patients.
  • Supported ongoing recovery efforts by connecting patients with community resources and support networks upon discharge.
  • Promoted client self-advocacy by assisting them in understanding their rights within the mental health system.
  • Maintained detailed records of clinical interventions, progress notes, treatment plans, and other documentation required for regulatory compliance.
  • Provided clients with recommendations to community resources.
  • Provided psychoeducation for patients and families, increasing understanding of mental health conditions and treatment options.
  • Improved patient outcomes by developing and implementing individualized mental health treatment plans.
  • Increased patient satisfaction by maintaining a therapeutic environment tailored to individual needs and preferences.
  • Enhanced quality of care for patients through ongoing assessment, monitoring, and adjustment of treatment interventions.
  • Maintained caseload of Number active clients and Number clients within assessment phase.
  • Led psychoeducational workshops for families to increase understanding of mental health disorders and improve coping strategies.
  • Served as a liaison between patients, caregivers, and other healthcare providers to promote effective communication and coordinated care.
  • Reduced patient readmission rates by providing effective crisis intervention and stabilization strategies.
  • Conducted thorough evaluations, assessments, and diagnoses to develop appropriate treatment recommendations for each patient.
  • Developed strong relationships with community partners, enhancing access to additional resources and support services for patients.
  • Collaborated with other healthcare professionals to develop comprehensive care plans.
  • Presented lectures and seminars in community to increase awareness of mental health issues.
  • Implemented evidence-based practices to ensure the highest quality of care for all clients served.

Direct Support Professional/ Personal Care Attenda

Sincere Home Care
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Built teams to address project goals and objectives for multiple projects.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Championed best practices in project management, fostering a culture of continuous improvement.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Developed and maintained logistics workflows, procedures and reports.
  • Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Leveraged project management processes and tools to define and execute projects.
  • Implemented risk management strategies to mitigate potential barriers to project success.
  • Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
  • Participated in pilot tests and revised programs based on feedback and results.
  • Participated in vendor selection and management process for program initiatives.

Education

Master Of Criminal Justice - Criminal Justice

North Hennephin College
Brooklyn Park Mn
05.2018

High School Diploma - Diploma

Lanier High School
Jackson, MS
06.1999

Skills

  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Process improvement
  • Team leadership and direction
  • Team leadership
  • Decision-making
  • Project coordination
  • MS office applications
  • Policy and procedure improvements
  • Program leadership
  • Training and development
  • Critical thinking
  • Interpersonal skills
  • Work Planning and Prioritization
  • Data collection & research
  • Team management
  • Flexible and adaptable
  • Team training and development
  • Attention to detail
  • Operations management
  • Stakeholder communications
  • Customer service
  • Relationship building
  • Public speaking
  • Good judgment
  • Budgeting and resource management

Timeline

Program Manager

Caring Nurses LLC

Program Manager

Liberty Healthcare

Personal Care Assistant

Bell Medical Services

Mental Health Specialist 2

Dungarvin

Direct Support Professional/ Personal Care Attenda

Sincere Home Care

Master Of Criminal Justice - Criminal Justice

North Hennephin College

High School Diploma - Diploma

Lanier High School
Shell Pate