Shelley Mattson
Grand Rapids
Summary
Dynamic and detail-oriented administrative professional with extensive experience in healthcare support, patient care, and customer service. Possesses exceptional problem-solving abilities and a strong commitment to continuous learning, complemented by outstanding communication skills. Eager to embrace new challenges and contribute to organizational success with dedication and enthusiasm. Proven track record of enhancing operational efficiency while delivering compassionate care and support to patients and clients.
Overview
26
26
years of professional experience
Work History
Homeschool Educator
Mattson Homeschool
01.2005 - Current
- Developed personalized curriculum plans tailored to individual learning styles and objectives.
- Track progress, maintain records, and adapt learning plans to meet evolving needs
- Implemented diverse teaching strategies to enhance student engagement and comprehension.
Front Desk Associate
Sugar Lake Lodge
01.2017 - 01.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Developed and maintained positive relationships with guests for satisfaction.
Sales Support Manager
Ascensus
01.2005 - 01.2010
- Managed and supported a team of 20+ sales associates, ensuring accurate reporting and coordination
- Oversaw detailed tracking of sales data, commissions, and financial reporting with a high level of accuracy
- Handled confidential and sensitive information with discretion
- Coordinated meetings, projects, and large-scale initiatives, including acquisition support
- Managed a high-performing sales support team, providing guidance, mentorship, and performance evaluations to drive success.
Partner / Administrator
Minnesota Life Care
01.2003 - 01.2004
- Scheduled and coordinated staff across multiple healthcare facilities
- Supervised 20+ employees and maintained strong client relationships
- Oversaw payroll, accounts receivable, and administrative processes
- Balanced multiple priorities in a fast-paced healthcare environment
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Certified Medical Assistant
New Spirit Women's Clinic
01.2000 - 01.2002
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Administered patient intake procedures and maintained accurate medical records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Coordinated scheduling of appointments and referrals to optimize clinic workflow and efficiency.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Ensured confidentiality and compliance with healthcare standards
Education
Associate of Applied Science - Medical Assisting
Northwest Technical College
Associate of Arts - General Studies
Itasca Community College
Skills
- Patient care expertise
- Documentation & Records Management
- Management of administrative functions
- Strong written & verbal communication
- Detail-oriented approach
- Professional demeanor
- Confidential information handling
- Strong organizational skills
- Experienced with Microsoft Office applications
- Experienced with Medical Record Software
Timeline
Front Desk Associate
Sugar Lake Lodge
01.2017 - 01.2019
Homeschool Educator
Mattson Homeschool
01.2005 - Current
Sales Support Manager
Ascensus
01.2005 - 01.2010
Partner / Administrator
Minnesota Life Care
01.2003 - 01.2004
Certified Medical Assistant
New Spirit Women's Clinic
01.2000 - 01.2002
Associate of Arts - General Studies
Itasca Community College
Associate of Applied Science - Medical Assisting
Northwest Technical College