SHELLY MCLAURY
Jordan,MN
Summary
Detail-oriented professional with exceptional communication skills, adept at navigating fast-paced environments while managing multiple tasks effectively. Recognized for a proactive approach to identifying and resolving issues, with a strong emphasis on process optimization and team support. Equipped with robust problem-solving abilities and a commitment to continuous learning, poised to drive team success and deliver positive results. Eager to embrace new challenges and advance organizational goals with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Administrative Assistant & Accounts Payable Clerk
SM Hentges & Sons, Inc.
Jordan
07.2024 - Current
- Direct daily administrative operations for construction projects to enhance overall efficiency.
- Facilitate communication among project teams to enhance collaboration and drive project success.
- Arrange and coordinate meetings, training events, and workshops to enhance team development.
- Manage inquiries as primary contact, streamlining the process of directing requests to relevant team members.
- Manage incoming calls and greet visitors to create a welcoming environment.
- Assist in maintaining supply inventory and obtained competitive quotes for necessary materials.
- Achieve timely processing of high volumes of invoices and purchase orders. Enhance expense account management through diligent oversight. Rectify billing discrepancies to improve financial accuracy.
- Ensure confidentiality of sensitive information through strict adherence to privacy policies and implementation of secure filing systems.
- Execute exceptional customer service by providing timely responses to client inquiries and effectively addressing concerns.
Billing and Accounts Receivables Specialist
Minnesota Valley Electric Coop
Jordan
08.2016 - 11.2023
- Managed electric billing operations, ensuring accurate meter rate schedule and kWh verification for timely invoicing.
- Conducted thorough reviews and reconciliations of general ledgers to maintain financial integrity within accounts receivable operations.
- Analyzed and addressed payment application and billing discrepancies.
- Oversaw secure handling of private member information, including payment processing and bank account details, to maintain high standards of confidentiality and data integrity.
- Collaborated with various departments to ensure precise understanding of member billing statements.
- Generated comprehensive reports on a daily and monthly basis to monitor billing system performance.
Medical Receptionist
Prairie-Care Mental Health Clinic
Chaska
12.2015 - 08.2016
- Oversaw all operational activities to ensure organizational efficiency within the clinic, including data filing, entry, gathering, and verification.
- Managed patient scheduling while ensuring completion and collection of necessary forms.
- Managed collection processes for office payments to ensure timely cash flow.
- Facilitated effective communication by addressing inquiries and directing callers to appropriate resources.
- Compiled and integrated transcriptions of recorded messages, consultations, and recommendations into medical records.
- Executed chart assembly for patient appointments to streamline scheduling processes.
- Ensured accurate input of patient information into electronic health record systems.
Lead Emergency Communications and Training Coordinator
Airport Police Department, MSP Airport
MSP International Airport
11.1992 - 12.2015
- Directed information dissemination for emergency and non-emergency calls, enhancing response efficiency.
- Oversaw dispatch of emergency responders, prioritizing asset management and responder safety. Interpreted and documented 9-1-1 calls and public safety incidents with precision.
- Managed a complex multi-channel radio and 9-1-1 telephony system to ensure effective communication.
- Led the distribution of information via a computerized emergency notification system to the airport community and tenants.
- Controlled access to restricted areas through a secured card access system, maintaining safety protocols.
- Operated advanced surveillance systems, including closed-circuit television and intelligent video recognition.
- Provided leadership and operational oversight to staff, fostering a collaborative environment.
- Mentored team members, promoting professional development.
- Represented the department in various committees and professional meetings, enhancing stakeholder engagement.
- Developed and implemented policies and procedures to improve operational efficiency.
- Oversaw the creation of internal resources, ensuring accessibility and relevance.
- Designed and executed a comprehensive training program for departmental staff, enhancing overall performance.
- Developed and implemented training programs for new recruits, enhancing operational readiness and compliance.
- Evaluated training effectiveness through participant feedback and performance assessments, driving continuous improvement initiatives.
- Collaborated with department leadership to identify training needs and develop strategic learning objectives for personnel development.
Education
Public Safety Communications -
Minneapolis Technical College
Minneapolis, MNAdministrative Assistant/Secretarial -
Hawkeye Technical College
Cedar Falls, IASkills
- Proficient in computer applications
- Effective communication skills
- Strong organizational skills
- Database administration
- Customer-focused service
- Adaptable to change
- Precise and thorough
- Effective planning and coordination
- Proficient in multi-line phone systems
- Training and development
- Efficient learner
- Strong interpersonal skills
- Effective team collaborator
- Proficient in managing multiple tasks
- Independent problem solver
- Service excellence
- Detail-oriented data management
- Administrative support
Timeline
Administrative Assistant & Accounts Payable Clerk
SM Hentges & Sons, Inc.
07.2024 - Current
Billing and Accounts Receivables Specialist
Minnesota Valley Electric Coop
08.2016 - 11.2023
Medical Receptionist
Prairie-Care Mental Health Clinic
12.2015 - 08.2016
Lead Emergency Communications and Training Coordinator
Airport Police Department, MSP Airport
11.1992 - 12.2015
Public Safety Communications -
Minneapolis Technical College
Administrative Assistant/Secretarial -
Hawkeye Technical College