Shemar DeGannes
Saint Paul
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
Work History
Insurance Sales Agent
Direct Benefits
01.2022 - 01.2024
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Freight Forwarder, Air Export
DSV Air and Sea
10.2021 - 01.2022
- Arranged delivery or storage of goods at destinations.
- Managed inventory to gather right amount of goods to meet client demands and minimize amount of waste.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
Operations Associate
goBrands Inc. (GoPuff)
05.2021 - 10.2021
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Followed shipping and receiving procedures for goods and materials.
- Loaded, unloaded, and moved material to and from storage and production areas.
Cross-Trained Gate Agent
Central Wisconsin Airport (United Ground Express)
01.2020 - 01.2021
- Sold, printed and reissued available tickets to customers at check-in.
- Assisted customers with ticketing and baggage check-in requirements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Monitored gate areas and addressed security situations with management.
Day Camp Counselor/ Lifeguard
Ray and Joan Salvation Army Kroc Center
01.2015 - 01.2019
- Kept all camper and work areas neat, clean and organized.
- Monitored behavior of each child and reported incidents or suspicion of abuse to superiors.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Associate of Arts - Anthropology
Saint Paul College
Saint Paul, Minnesota04.2025
Airline/Travel Specialist Diploma -
International Air And Hospitality Academy
Vancouver, Washington12.2020
Bachelor of Arts - Political Science
Hampton University
Hampton, Virginia12.2019
Skills
- Asset protection expertise
- Insurance sales strategy
- Contract review and analysis
- Email marketing
- Customer relationship management (CRM)
Timeline
Insurance Sales Agent
Direct Benefits
01.2022 - 01.2024
Freight Forwarder, Air Export
DSV Air and Sea
10.2021 - 01.2022
Operations Associate
goBrands Inc. (GoPuff)
05.2021 - 10.2021
Cross-Trained Gate Agent
Central Wisconsin Airport (United Ground Express)
01.2020 - 01.2021
Day Camp Counselor/ Lifeguard
Ray and Joan Salvation Army Kroc Center
01.2015 - 01.2019
Associate of Arts - Anthropology
Saint Paul College
Airline/Travel Specialist Diploma -
International Air And Hospitality Academy
Bachelor of Arts - Political Science
Hampton University
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