SHERI DALEN
Montgomery
Summary
To secure a position with a well-established organization that will allow me to make a positive impact with my experience in the Customer Service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
National Support Administrator
ELECTROMED, INC.
12.2012 - Current
- As a National Support Administrator I communicate between the clinics and the Clinical Area Managers to process referrals, along with our reimbursement department to insure insurance approvals with medical documentation
- Also, work with national accounts to set up interoperability within hospitals and clinics.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Collected, arranged, and input information into database system.
BILLING & CODING SPECIALIST
MAYO CLINIC-NEW PRAGUE
10.2008 - 11.2012
- I started in the billing department at the hospital doing Medicare claims, working denials
- Then moved into medical coding for 4 clinics and professional fees for hospital physicians.
- Contributed to the development and implementation of company-wide coding policies and procedures, ensuring consistency in practices across various departments.
- Assisted in revenue recovery efforts by diligently following up on outstanding accounts receivable balances from insurance carriers and patients alike.
- Enhanced revenue cycle management with timely submission of clean claims to insurance companies.
MANAGER
DAIRY QUEEN-SAVAGE
03.2000 - 10.2008
- Responsibilities included ordering products, managing inventory, hiring, training, and scheduling staff
- Ensured excellent customer service from 20+ staff.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
CUSTOMER SERVICE REPRESENTATIVE
BCBS OF MN
- 06.2000
Education
Diploma -
EVERESTMN
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Team Collaboration
- Document Management
- Documentation And Reporting
- Decision-Making
References
JILL GILMAN, MAYO CLINIC, 612-326-7552, 612-239-2523
Timeline
National Support Administrator
ELECTROMED, INC.
12.2012 - Current
BILLING & CODING SPECIALIST
MAYO CLINIC-NEW PRAGUE
10.2008 - 11.2012
MANAGER
DAIRY QUEEN-SAVAGE
03.2000 - 10.2008
CUSTOMER SERVICE REPRESENTATIVE
BCBS OF MN
- 06.2000
Diploma -
EVERESTMN
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