Sherri Stauff

• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
• Streamlined internal processes for better efficiency in account management tasks.
• Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
• Improved overall team productivity by implementing best practices in organization and time management.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Coordinated communication between clients and internal teams to resolve routine issues.
• Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
• Assisted with onboarding tasks, ensuring smooth transitions and consistent service delivery.
• Established performance and service goals and held associates accountable for individual performance.
• Mentored departmental team, boosting efficiency, success and morale among employees.
• Prepared client-facing reports, summaries, and follow-up notes for review.

A few semesters for Accounting