Summary
Overview
Work History
Education
Skills
Training
Administrative Skills
Timeline
Generic

Sherrie Wilson

Spring Park

Summary

Dynamic leader and supervisor with extensive experience in the airline industry, particularly with US Airways. Proven track record in public relations, crisis management, and operational oversight, ensuring passenger safety and satisfaction. Recognized for delivering exceptional results in high-pressure environments through analytical problem-solving and strong client relations. Career goals include further enhancing operational efficiencies and maintaining high service standards.

Overview

46
46
years of professional experience

Work History

Real Estate Agent

Real Estate Referral Network
Minneapolis
07.2005 - Current
  • Acknowledged in the local real estate sector as a trustworthy expert.
  • Licensed Realtor for the western suburbs
  • Facilitated connections between prospective clients and assigned realtors.

Senior Flight Attendant

US Airways
Arlington
01.1979 - 07.2005
  • Provided national and international travel services through a large airline organization.
  • Earned promotion for exceptional service to clients and team members.
  • Directed flight operations throughout various national and international destinations.
  • Oversaw the responsibilities of twelve cabin attendants and crew members.
  • Ensured documentation compliance for crew and passengers.
  • Adapted to updated Homeland Security guidelines, integrating them into standard operations.
  • Oversaw in-flight medical concerns and emergencies.
  • Maintained professionalism in challenging scenarios.
  • Coordinated with flight crew on arrival times and delays.
  • Provided travel services for major airline with global and domestic routes.

Office Coordinator

Frank’s Commercial & Residential Repair
Spring Park
01.1994 - 01.2004
  • Company Overview: Large, fast-paced repair company servicing western Minnesota
  • Reported to company CEO
  • Responsible for the day-to-day office activities including phones, correspondence, scheduling and training of office staff
  • Designed and developed marketing collateral/branding materials including brochures, advertising materials, direct mailings and company promotions
  • Responsible for monthly and annual reports including accounts payable, accounts receivable, tax preparation and recordkeeping
  • Key point person on service recovery/customer service issues
  • Large, fast-paced repair company servicing western Minnesota

Education

B.A. - Communication

Crown College
St. Bonifacius, MN
01.2009

Real Estate training

Pro Source Educational
01.2005

A.A. - Marketing & Management

Riverland College
Austin, MN

Skills

  • Administrative Support
  • Sense of Community
  • Integrity and Transparency
  • Analytical Problem-Solving
  • Strategic Solution Development
  • Strong Customer Engagement Skills
  • Effective Team Communication
  • Collaborative Problem Solving
  • Operational Oversight
  • Project Coordination
  • Proficient in Interpersonal Communication
  • Client Relations
  • Emergency response
  • Documentation management
  • Team leadership

Training

  • Real Estate training, Pro Source Educational, 2005
  • Intercultural Communications,
  • Customer Service Training
  • Conflict Resolution & Negotiation
  • Crisis Management
  • CPR / Basic Life Support/First Aid,
  • FAA Safety & Emergency Training
  • Leadership & Team Building Training

Administrative Skills

Experienced professional with strong administrative, organizational, and communication skills. Proficient in managing calendars, making travel arrangements, scheduling meetings, and producing reports. Committed to providing exceptional service both internally and externally, maintaining confidentiality, and making decisions with integrity. Skilled in coordinating with consultants and speakers, as well as marketing, intercultural communication, and design. Knowledgeable in local housing markets.

Demonstrated leadership in managing flight crews, ensuring safe and efficient operations, and maintaining positive customer relations through proactive service. Background in marketing, real estate, graphic design, and editing. Works effectively both independently and in team environments, completing projects with attention to detail and follow-through. Successfully planned and executed company promotions and managed administrative tasks to ensure successful outcomes. Experienced professional with strong administrative, organizational, and communication skills. Proficient in managing calendars, making travel arrangements, scheduling meetings, and producing reports. Committed to providing exceptional service both internally and externally, maintaining confidentiality, and making decisions with integrity. Skilled in coordinating with consultants and speakers, as well as marketing, intercultural communication, and design. Knowledgeable in local housing markets.

Timeline

Real Estate Agent

Real Estate Referral Network
07.2005 - Current

Office Coordinator

Frank’s Commercial & Residential Repair
01.1994 - 01.2004

Senior Flight Attendant

US Airways
01.1979 - 07.2005

B.A. - Communication

Crown College

Real Estate training

Pro Source Educational

A.A. - Marketing & Management

Riverland College
Sherrie Wilson