Shinu Brar
Summary
Proactive Universal Banker with experience in opening and managing various account types and handling cash transactions. Proven success in improving customer satisfaction with personalized banking solutions and mentoring sales teams for peak performance. Strong skills in account openings, transaction processing, and compliance with banking regulations.
Overview
13
13
years of professional experience
Work History
Universal Banker
Minnwest Bank
10.2022 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Customer Service
Target
11.2011 - 08.2024
- Resolved issues and maintained customer service standards.
- Provided excellent customer service, addressing concerns promptly and courteously.
- Provided exceptional customer service for positive guest experiences and repeat business.
- Accurately handled cash register transactions while providing excellent customer service.
- Handled the fulfillment of customer orders promptly and accurately
Sales Lead
Kohls Department Store
08.2019 - 10.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
BBA - Business, Economic And Office Management
DM Collage
Moga, India03.2006
Skills
- Cash handling proficiency
- Opening and closing procedures
- Customer Needs Assessment
- Transaction Processing
- Teller experience
- Account openings
Timeline
Universal Banker
Minnwest Bank
10.2022 - Current
Sales Lead
Kohls Department Store
08.2019 - 10.2022
Customer Service
Target
11.2011 - 08.2024
BBA - Business, Economic And Office Management
DM Collage
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