Shirley Dougherty

Developed and implemented quality assurance protocols for both pre-funding and post-funding reviews of all mortgage loan types throughout several business channels.

Accurate review and analysis of credit, income, asset and property documentation of loan applicants to meet both agency and company guidelines, as well as meet production staff needs and expectations. Obtained both FHA DE and VA SAR certifications.

Managed a large and extremely fast-paced closing department, while preparing home loan closing documentation packages. Ensured deadlines were met to meet both the customer and management closing date expectations.

• Collaborated on cross-functional teams to enhance user experience in digital platforms.

• Processed mortgage applications, ensuring accuracy and compliance with regulatory requirements.

Responsible for the timely review of closed loan files for shipping to various investors for purchase and/or insuring. Responsible for review of closing files and preparation of closing document packages to meet agency guidelines.

• Enhanced customer satisfaction by providing timely and accurate food service in a high-volume environment.

• Managed multiple tables efficiently, prioritizing tasks during peak hours to maximize service speed.

• Operated concession stand, efficiently processing customer orders and handling payments.