Shirley Miller
Mankato
Summary
Professional pharmacist with extensive experience in managing pharmacy operations and leading teams to achieve optimal results. Adept at ensuring regulatory compliance, optimizing inventory management, and enhancing customer service. Strong focus on collaboration, adaptability, and delivering consistent outcomes. Skilled in staff training, workflow optimization, and strategic planning, with commitment to maintaining high standards in all aspects of pharmacy management.
Overview
32
32
years of professional experience
Work History
Pharmacy Manager
River's Edge Hospital & Clinic
04.2014 - Current
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
Pharmacist
CVS Pharmacy
03.2011 - 05.2015
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Educated patients about possible drug interactions and gave special administration instructions.
Director of Pharmacy
Immanuel St. Joseph's Hospital - Mayo Health System
04.2004 - 12.2010
- Oversaw regulatory compliance initiatives, ensuring adherence to state and federal guidelines for safe pharmacy practices.
- Developed staff training programs to enhance pharmacy team competencies and maintain high-quality service standards.
- Managed personnel-related issues such as hiring, training, scheduling, performance evaluations, and disciplinary actions to maintain a high-performing pharmacy workforce.
- Managed budgetary resources, controlling costs while maintaining optimal levels of pharmaceutical inventory.
- Streamlined medication management processes for increased efficiency and reduced medication errors.
Pharmacist
Immanuel St. Joseph's Hospital - Mayo Health System
08.2002 - 04.2004
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
- Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
Pharmacist
Harry S. Truman Memorial Veterans' Hospital
05.1993 - 08.2002
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
Education
Doctor of Pharmacy - Pharmacy
Creighton University
Omaha, NE05-1993
Skills
- Drug inventory management
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Employee management
- Training and mentoring
- Drug safety
- Pharmacy software proficiency
- Critical thinking
- Budget development
Timeline
Pharmacy Manager
River's Edge Hospital & Clinic
04.2014 - Current
Pharmacist
CVS Pharmacy
03.2011 - 05.2015
Director of Pharmacy
Immanuel St. Joseph's Hospital - Mayo Health System
04.2004 - 12.2010
Pharmacist
Immanuel St. Joseph's Hospital - Mayo Health System
08.2002 - 04.2004
Pharmacist
Harry S. Truman Memorial Veterans' Hospital
05.1993 - 08.2002
Doctor of Pharmacy - Pharmacy
Creighton University
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