Shivani Nikam
Summary
- SAP PP/QM Consultant with 4+ years of experience in SAP S4HANA rollout and application maintenance.
- Expertise in master data creation, production execution, and SAP integration with third-party systems.
- Strong customer communication skills, adept at understanding and resolving customer issues to meet Service Level Agreements (SLAs).
- Experienced in ticketing tools like ServiceNow to track and resolve issues efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SAP PP/QM Consultant
Infosys Limited
India
01.2019 - Current
- Project: SAP S4 Roll Out project
- SAP Module – SAP PPPI || Duration – May 2022 – Apr2024
- Roles and Responsibilities:
- Created and configured PP master data, managed production execution cycles, batch jobs, IDOCs, and enhancements.
- Conducted requirement gathering sessions, prepared Functional Specification documents, SIT scripts, and worked with HP-ALM for test management.
- Assisted with French and Spanish translations for the S4HANA rollout project.
- Transported change requests and moved transports from lower environments to higher environments post-testing.
- Played a key role in production Go-live and provided post-Go-live support.
- Integrated SAP with third-party systems like MES and Extend AG through middleware such as MuleSoft, facilitating seamless IDOC data transfer between systems.
- Coordinated with cross-functional teams to test integrated scenarios.
- Project: Application Maintenance and Support (AMS)
- SAP Module – SAP PPPI || Duration – May 2020 – Dec 2022
- Roles and Responsibilities:
- Job includes Analyzing user issues and providing appropriate solutions within given SLA, Application Troubleshooting, Performance Monitoring, identifying potential problems and solutions.
- Gained proficiency in setting up PP master data such as Material Master, BOMs, routings/recipes, WorkCentre/resources, production version.
- Proactively giving workarounds to major issues and investigating the problems deeply to come up with correct solutions.
- Making the end users learn by providing One Point Lesson (OPL) and having screen sharing sessions for better understanding and thereby ensuring Operational continuity.
- Identifying and implementing new enhancements within the process to increase the productivity.
- Provided timely solutions to end-users and addressed their issues based on requirements.
- Worked on SAP Data Archiving Process for PP objects.
- Internally trained and certified in SAP ABAP and SAP PP modules.
Education
B.E. - Computer Engineering
Sinhgad Institute of Technology And Science
IndiaDiploma - Data Science
UpGrad
Skills
- Master Data Creation (Discrete/Process Industry)
- Background Batch Jobs
- Production Execution Cycle
- Incident (Ticket) Management
- ServiceNow (Incident Management)
- HP-ALM (Testing Tool)
- MuleSoft (SAP Middleware Integration)
- IDOCs, Background Batch Jobs
Certification
- SAP S/4 HANA Basics and S/4 HANA Production Planning Module - Udemy
- SAP Production Planning for Process Industries (PP-PI) - Udemy
- Infosys Certified SAP ABAP Professional Consultant - Infosys
- Infosys Global Agile Developer Certification - Infosys
Timeline
SAP PP/QM Consultant
Infosys Limited
01.2019 - Current
Diploma - Data Science
UpGrad
B.E. - Computer Engineering
Sinhgad Institute of Technology And Science