Shonna Curtis
Minneapolis
Summary
Proactive and goal-oriented with exceptional time management and problem-solving capabilities. Known for reliability and adaptability, with a quick learning curve for new skills. Committed to driving team success and supporting organizational growth.
Overview
9
9
years of professional experience
Work History
Chiropractic Assistant
Abeler Chiropractic
01.2025 - Current
- Assisted chiropractors in patient evaluations and treatment plans to enhance care delivery.
- Managed patient scheduling and maintained accurate records within electronic health systems.
- Educated patients on treatment procedures and home care for improved recovery outcomes.
- Streamlined office operations by implementing efficient filing and appointment systems.
- Coordinated with insurance providers to facilitate claims processing and patient billing inquiries.
- Maintained cleanliness and organization of treatment rooms to ensure a safe environment.
- Mentored new staff on clinic protocols, enhancing team performance and service quality.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using Software and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Shift Lead Finishing and Kitting Department
Smyth Printing
10.2024 - Current
- Led daily operations, ensuring strict adherence to safety protocols and operational standards.
- Mentored team members on effective workflow practices and exceptional customer service techniques.
- Enhanced productivity by implementing process improvements that reduced wait times significantly.
- Coordinated with suppliers to monitor inventory levels and mitigate shortages efficiently.
- Scheduled shifts strategically to optimize staffing during high-demand periods.
- Resolved customer issues quickly, maintaining high levels of satisfaction and loyalty.
- Conducted team meetings regularly to align goals and encourage collaborative problem-solving.
- Evaluated employee performance routinely, offering actionable feedback for professional development.
Dismantler
Evrio-chem
07.2023 - 10.2024
- Dismantled various machinery and components, ensuring safe and efficient operations.
- Operated hand tools and power equipment to facilitate dismantling tasks.
- Collaborated with team members to streamline workflows and improve efficiency.
- Conducted inspections of dismantled parts for quality control and safety compliance.
- Implemented best practices for waste management during dismantling processes.
- Maintained accurate records of dismantled materials for inventory purposes.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Enhanced dismantling efficiency by implementing a systematic approach to identifying and separating reusable parts.
- Tagged and stored parts in proper warehouse locations.
- Communicated with operators and other truck drivers in fleet to coordinate deliveries and materials handling.
- Developed expertise in various types of dismantling projects, adapting techniques as required based on the scope of work.
Assistant Manager
Cloud X Vapes
06.2022 - 07.2023
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Coordinated team schedules, optimizing resource allocation for improved productivity.
- Supported inventory management, tracking stock levels and assisting with order fulfillment processes.
- Contributed to training new staff on operational procedures and organizational standards.
- Resolved customer inquiries promptly, maintaining high satisfaction ratings through effective communication skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Coordinator
Sports Clips
06.2019 - 01.2020
- Coordinated daily scheduling for team members, ensuring optimal coverage and customer service.
- Assisted in inventory management, tracking supplies, and maintaining stock levels to support operations
- Developed promotional materials to increase awareness of services offered at the location.
- Monitored customer feedback and responded promptly to improve satisfaction and retention rates.
- Collaborated with management to streamline processes, reducing wait times during peak hours.
- Maintained cleanliness and organization of workspace, promoting a welcoming environment for clients.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Sales Associate
GNC Nutrition
06.2017 - 11.2017
- Sales and customer data entry.
- Inventory and housekeeping duties.
- Financial and security duties, including making weekly deposits.
Direct Support Professional
Wingspan Life Resources
01.2017 - 06.2017
- Client care and housekeeping duties.
- Client data entry and medication administration.
- Transportation and all client needs including mediating between clients and their guardians.
Education
Associates - undefined
American National University
Salem, VA05.2024
Diploma - undefined
Anoka High School
Anoka, MN12.2016
Skills
- Data entry specialist
- Receptionist experience
- Legal research capabilities
- Proficient in Microsoft Office
- Expertise in Westlaw Edge
- Exceptional customer communication
- Certified paralegal professional
- Forklift operator certified
- Knowledge of POS systems
- Familiarity with Eclipse software
Timeline
Chiropractic Assistant
Abeler Chiropractic
01.2025 - Current
Shift Lead Finishing and Kitting Department
Smyth Printing
10.2024 - Current
Dismantler
Evrio-chem
07.2023 - 10.2024
Assistant Manager
Cloud X Vapes
06.2022 - 07.2023
Coordinator
Sports Clips
06.2019 - 01.2020
Sales Associate
GNC Nutrition
06.2017 - 11.2017
Direct Support Professional
Wingspan Life Resources
01.2017 - 06.2017
Associates - undefined
American National University
Diploma - undefined
Anoka High School
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