Sidra Shaikh
Marshall
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ambassador
GardaWorld Protective Services
Marshall
11.2024 - Current
- Monitored security cameras and alarms to ensure a safe environment.
- Answered questions from visitors regarding directions and other inquiries about the facility.
- Ensured that only authorized personnel had access to restricted areas.
- Prepared reports documenting activities during shift for review by supervisors.
- Responded quickly to alarms triggered by unauthorized entry attempts.
- Monitoring vehicle access, verifying documentation, and ensuring security at the main gate.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Checked for safety hazards and took corrective action when necessary.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Operated communication systems between officers stationed throughout the facility.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Lobby Ambassador
Allied Universal Security Services
San Francisco
08.2022 - 08.2024
- Performed light administrative tasks such as filing paperwork or completing reports.
- Maintained cleanliness of lobby area throughout shift.
- Directed incoming calls to appropriate staff members in a timely fashion.
- Greeted guests and visitors warmly upon arrival to the lobby area.
- Coordinated with other departments to ensure smooth operations within the facility.
- Monitored security cameras to ensure safety of all individuals on premises.
- Handled customer complaints professionally and provided solutions where possible.
- Assisted in training new Lobby Ambassadors on operational procedures.
- Provided directions to different areas of the building as needed by guests.
- Conducted daily walkthroughs of public areas to identify any potential hazards or maintenance needs.
- Enforced safety protocols in accordance with company regulations.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
- Adhered strictly to fire safety regulations by ensuring that all exits remain unobstructed at all times.
- Processed incoming deliveries from couriers including signing off on delivery slips.
- Notified relevant personnel upon arrival of important visitors such as VIPs, executives.
- Managed access control system by granting access rights to authorized personnel only.
- Checked identification documents such as driver's license or passport when required.
- Responded promptly to emergency situations and alerted relevant authorities as necessary.
- Informed visitors about company policies and procedures related to the lobby area.
- Updated visitor logs and kept track of who was visiting the premises.
- Kept records of suspicious activities observed inside or outside of the building premises.
Team Lead
Placement Pros- Randstad affiliate
San Francisco
06.2019 - 08.2024
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Provided support to junior staff during peak periods of workloads.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Security Officer
Cypress Security
San Francisco
05.2016 - 06.2019
- Assisted in the development and implementation of security policies and procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Provided escorts for visitors as needed throughout the facility.
- Checked for safety hazards and took corrective action when necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted with crowd control during large events held at the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Operated communication systems between officers stationed throughout the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Adhered to post orders while maintaining a visible presence around the property.
- Investigated all reported incidents of theft or vandalism on premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Guarded restricted areas to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Observed patrons and customers to quickly address security situations.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Verified photo IDs and tickets to allow guests passage.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Completed incident reports to record security or loss prevention incidents.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Patrolled crowds during events to preserve order and promote security.
- Searched bags manually to identify prohibited items and contraband.
Assistant Manager
Badar Expo Solutions
Karachi
04.2014 - 03.2016
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Built relationships with key clients through regular contact.
- Analyzed customer feedback to improve product offerings.
- Generated leads through networking, cold calls, and email campaigns.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
Education
BBA - Human Resources Management
Federal Urdu University
Karachi, Pakistan04-2013
Skills
- Surveillance monitoring
- Access control
- Incident reporting
- Emergency response
- Customer service
- Visitor management
- Multilingual proficiency
- Guest screening
- Team leadership
- Problem solving
- Training coordination
- Administrative tasks
- Conflict resolution
- Safety protocols
- Communication skills
- Documentation management
Languages
English
Professional
Hindi
Professional
Urdu
Professional
Accomplishments
- Promoted as a team lead.
Certification
- CPR and First Aid.
- Technical Support Fundamental (an online non-credit course authorized by Google and offered through Coursera)
Technical Skills
- Microsoft Office
- Computer Literate
References
References available upon request.
Timeline
Ambassador
GardaWorld Protective Services
11.2024 - Current
Lobby Ambassador
Allied Universal Security Services
08.2022 - 08.2024
Team Lead
Placement Pros- Randstad affiliate
06.2019 - 08.2024
Security Officer
Cypress Security
05.2016 - 06.2019
Assistant Manager
Badar Expo Solutions
04.2014 - 03.2016
BBA - Human Resources Management
Federal Urdu University
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