Silas Presteng

Crew Team Member

Culvers Franchising System

08.2023 - Current

Worked well with teammates and accepted coaching from management team.
Provided excellent customer service by greeting customers and meeting quality expectations.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Kept food preparation area, equipment, and utensils clean and sanitary.
Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Collaborated with team members to complete orders.
Operated register to process payments and collect cash payment for order totals.
Improved customer satisfaction by consistently providing friendly and efficient service.
Greeted customers at drive-thru and took food orders.
Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Resolved customer complaints quickly and professionally, ensuring repeat patronage.
Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Used proper techniques to prepare food and ingredients.
Increased overall efficiency by promptly restocking supplies as required during shifts.
Checked and restocked utensils and condiments in appropriate locations for guests.
Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
Became familiar with products to answer questions and make suggestions.
Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
Assisted other team members to achieve goals.
Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
Contributed to the achievement of company targets through consistent delivery of high-quality service.
Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
Expedited food preparation processes by efficiently assembling orders according to established guidelines.
Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
Trained new employees by demonstrating tasks and coaching during daily activities.
Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
Cleared trays and removed trash from tables before sanitizing surfaces.
Recorded orders by answering customer questions and entering requests in system.
Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
Cleaned and maintained all areas of restaurant to promote clean image.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Prepared products following restaurant, health, and safety standards and procedures.
Trained new team members on procedures, customer service, and sales techniques.
Operated cash register to ring up final bill and process various forms of payment.
Stocked shelves to organize aisles in assigned department.
Kept kitchen, counter and dining areas cleaned and sanitized.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Accurately operated cash register to process customer payments.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Replenished serving stations with fresh food and cleaned up spills.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Completed milkshakes and ice cream desserts for customers.
Backed up servers by setting up trays and completing some food deliveries.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Brewed coffee and tea and changed out drink station syrups.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Prepared salads, soups and sandwiches for customers.
Documented customer orders and conveyed special requests to kitchen staff.

Summary

Overview

Work History

Crew Team Member

Education

High School Diploma -

Skills

I have been employee of the month twice at Culvers

Timeline

Crew Team Member

High School Diploma -

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