Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Simone Chappell

Minneapolis

Summary

Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.

Overview

5
5
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification

Work History

Assistant Community Manager

Halverson & Blaiser Group
Minneapolis
04.2024 - Current
  • Assisted with daily operations and tenant communications for community management.
  • Coordinated resident events and activities to foster community engagement.
  • Managed maintenance requests using property management software systems.
  • Conducted property inspections to ensure compliance with community standards.
  • Maintained accurate resident records and updated databases regularly.
  • Provided excellent customer service to residents and potential tenants daily.
  • Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
  • Provided administrative support to the Community Manager as needed.
  • Processed applications from prospective tenants or homeowners in a timely manner.
  • Coordinated events for residents of the community.
  • Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Updated resident accounts with latest personal information and recent payments.
  • Conducted surveys to assess resident satisfaction levels.
  • Responded promptly to inquiries from members of the public.
  • Developed marketing materials for various projects within the community.
  • Facilitated and maintained compliance with federal housing re-certification regulations.
  • Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
  • Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
  • Investigated potential violations of lease agreements by tenants.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
  • Partnered with maintenance to promptly determine readiness of vacant apartments.
  • Collaborated with vendors for maintenance and service improvements.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Negotiated with vendors and service providers for community events.

PCA

Evergreen Care Homes
Chanhassen
08.2023 - 06.2024
  • Assisted residents with daily living activities and personal care needs.
  • Maintained a clean and safe environment for residents and staff.
  • Monitored resident health and reported changes to nursing staff.
  • Provided companionship and emotional support to enhance resident well-being.
  • Documented care activities and resident progress in electronic health records.
  • Collaborated with team members to develop personalized care plans.
  • Educated families on proper care techniques and resources available.
  • Participated in training sessions to improve caregiving skills and knowledge.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Gave reminders about hygiene practices like brushing teeth or combing hair.
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Maintained accurate records of client care services provided on a daily basis.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Responded promptly to emergency situations according to established protocols.
  • Assisted patients with recreational activities such as reading books or playing board games.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Transported clients from one location to another in an efficient manner.
  • Answered questions from family members regarding patient's condition or care plan.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Responded to bell or light signal calls to assist patients with needs.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.

PCA

Blessing Stars Home Healthcare
Shakopee
04.2023 - 08.2023
  • Assisted residents with daily living activities and personal care needs.
  • Maintained a clean and safe environment for residents and staff.
  • Monitored resident health and reported changes to nursing staff.
  • Provided companionship and emotional support to enhance resident well-being.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Responded promptly to emergency situations according to established protocols.
  • Assisted patients with recreational activities such as reading books or playing board games.
  • Accompanied clients to doctor's appointments and outings when necessary.
  • Transported clients from one location to another in an efficient manner.

Server

Old Chicago Pizza
Eden Prairie
03.2023 - 07.2023
  • Delivered exceptional customer service in a fast-paced restaurant environment.
  • Managed food and drink orders accurately and efficiently for guests.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Assisted in training new servers on restaurant procedures and menu items.
  • Maintained cleanliness of dining area and organized tables for new guests.
  • Handled cash transactions and processed payments using point-of-sale system.
  • Resolved customer complaints promptly to enhance guest satisfaction experience.
  • Participated in team meetings to discuss service improvements and best practices.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared drinks according to standard recipes.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Sandwich Artist

Jimmy John's
Saint Louis Park
02.2023 - 07.2023
  • Prepared sandwiches following customer specifications and menu guidelines.
  • Managed inventory levels to ensure fresh ingredients availability.
  • Maintained cleanliness and organization of workstations during shifts.
  • Assisted customers with menu selections and special requests.
  • Operated kitchen equipment safely and efficiently throughout shifts.
  • Collaborated with team members to streamline sandwich preparation processes.
  • Trained new staff on food safety standards and operational procedures.
  • Ensured timely service during peak hours while maintaining quality standards.
  • Completed opening, closing, and shift change tasks by following company guidelines.
  • Maintained cleanliness of work area throughout shift.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Assisted team members during peak hours when necessary.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Greeted customers and provided product knowledge.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Stocked shelves with products and supplies.
  • Organized inventory for efficient restocking of products.
  • Verified orders and bagged items for easy transport.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Answered guest questions, delivering most accurate, and updated information available.
  • Trimmed meats and cheeses for sandwiches as needed.
  • Upsold additional items to increase store profits.
  • Performed food preparation tasks by making salads, brewing coffee, and tea and slicing meats.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Scrubbed and polished counters to remove debris and food.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

Restaurant Hostess

The Local Irish Pubs
Saint Louis Park
10.2022 - 02.2023
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Managed reservation system to ensure efficient table assignments and guest flow.
  • Assisted servers by communicating special requests and dietary needs effectively.
  • Maintained cleanliness of entrance area, enhancing overall guest experience.
  • Coordinated with kitchen staff to manage wait times during peak hours efficiently.
  • Handled guest inquiries and complaints with professionalism and tactfulness.
  • Trained new hostesses on company procedures and customer service standards.
  • Collaborated with management to optimize seating arrangements for busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Answered telephone to provide dining information and take reservations.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.

Restaurant Hostess

Old Chicago Pizza
Eden Prairie
09.2021 - 10.2022
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Managed reservation system to ensure efficient table assignments and guest flow.
  • Assisted servers by communicating special requests and dietary needs effectively.
  • Maintained cleanliness of entrance area, enhancing overall guest experience.
  • Coordinated with kitchen staff to manage wait times during peak hours efficiently.
  • Handled guest inquiries and complaints with professionalism and tactfulness.
  • Trained new hostesses on company procedures and customer service standards.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Collaborated with management to optimize seating arrangements for busy periods.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Answered telephone to provide dining information and take reservations.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.

Education

Chanhassen High School
Chanhassen, MN

Skills

  • Tenant communication
  • Property management software
  • Event coordination
  • Lease compliance
  • Customer relationship management
  • Conflict resolution
  • Financial record keeping
  • Team collaboration
  • Problem solving
  • Time management
  • Effective communication
  • Adaptability to change
  • Attention to detail
  • Strong interpersonal skills
  • Document control
  • Analytics reporting
  • Event planning
  • Payment processing
  • Hospitality and accommodation
  • Meticulous and detail-oriented
  • Yardi software proficiency
  • Records and database administration
  • Employee performance management
  • Content creation
  • Active listening
  • Problem-solving
  • Crisis management
  • Customer service
  • Community engagement
  • Staff management
  • Relationship building
  • Administrative support
  • Staff training
  • Daily operations management

Certification

  • Janken Housing Solutions: Compliance Training. (Completed: March 18th, 2026)

References

References available upon request.

Timeline

Assistant Community Manager

Halverson & Blaiser Group
04.2024 - Current

PCA

Evergreen Care Homes
08.2023 - 06.2024

PCA

Blessing Stars Home Healthcare
04.2023 - 08.2023

Server

Old Chicago Pizza
03.2023 - 07.2023

Sandwich Artist

Jimmy John's
02.2023 - 07.2023

Restaurant Hostess

The Local Irish Pubs
10.2022 - 02.2023

Restaurant Hostess

Old Chicago Pizza
09.2021 - 10.2022

Chanhassen High School

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Simone Chappell