Simone Leon-Darrell
Minneapolis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very exceptional customer service skills. Works very well independently or with team. Very quick learner and ready to take on challenges.
Overview
8
8
years of professional experience
Work History
Access Care Representative
North Memorial Health
09.2022 - 08.2023
- Distributed patient satisfaction cards, patient rights and resource materials to patients.
- Provided excellent customer service to patients and medical staff.
- Streamlined communication between healthcare providers and patients for improved care coordination.
- Promoted a culture of safety within the access care setting through strict adherence to established protocols, as well as regular participation in safety training sessions.
- Made incoming and outgoing phone calls
- Scheduled patient appointments
- Used the Epic medical platform
EVS Housekeeper
North Memorial Health
02.2022 - 09.2022
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained a clean environment on each floor in the hospital
- Worked under very risky circumstances such as COVID-19
Customer Service Representative
Comcast
12.2020 - 03.2021
- Processed customer service orders promptly to increase customer satisfaction.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Updated account information to maintain customer records.
- Cross-trained and provided backup support for organizational leadership.
- Assisted customers with cable bill devices
- Maintained a steady work enviornment
Customer Service Associate
Macy's
11.2018 - 05.2019
- Trained in sales
- Packaged online pick up orders
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Branch Teller Supervisor
TCF National Bank
08.2015 - 06.2018
- Contributed to cross-selling efforts, promoting bank products and services to meet client needs.
- Trained new hires on customer service policies and procedures.
- Streamlined daily operations by accurately balancing cash drawer and reconciling discrepancies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Prepared and issued work scheduled deadlines and duty assignments to bank teller staff
- Effectively gained the customers cooperation to work through the troubleshooting process, ensuring customer problem resolution
- Corrected discrepancies on customers bank accounts and research service disruptions as necessary
Education
No Degree - Nursing
Hennepin Technical College
Minneapolis, MN05.2025
High School Diploma -
Robbinsdale Cooper Senior High School
New Hope, MN06.2012
Skills
- Very strong leadership
- Organization
- Problem solving
- Very efficient customer service
- Creative
- Computer
- Active communication
- Team player
Timeline
Access Care Representative
North Memorial Health
09.2022 - 08.2023
EVS Housekeeper
North Memorial Health
02.2022 - 09.2022
Customer Service Representative
Comcast
12.2020 - 03.2021
Customer Service Associate
Macy's
11.2018 - 05.2019
Branch Teller Supervisor
TCF National Bank
08.2015 - 06.2018
No Degree - Nursing
Hennepin Technical College
High School Diploma -
Robbinsdale Cooper Senior High School
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