Skyla Sprague
St. Cloud
Summary
Dynamic Human Services Program Manager leveraging extensive experience in leading multifaceted programs for individuals with disabilities. Focused on budget management, staff development, and compliance, fostering collaboration with regulatory bodies to ensure high-quality service delivery and continuous improvement in operational standards.
Overview
8
8
years of professional experience
Work History
Cleaning and House Management Services
Free-lance
Saint Cloud
10.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
Program Manager
Anthurium Human Services
St. Cloud
10.2025 - 04.2026
- Lead and oversee multiple human services programs supporting individuals with intellectual and developmental disabilities.
- Managed budgets, staffing, and operations, ensuring compliance with state and federal regulations.
- Collaborated with regulatory agencies and community partners to implement best practices in service delivery.
- Drove continuous improvement through audits and staff evaluations, enhancing outcome-based planning.
- Develop and implement training programs to support professional growth and service consistency.
Program Supervisor
Catholic Charities
St. Cloud
08.2024 - 10.2025
- Supervised and supported employees in delivering community-based disability services, ensuring high-quality support for clients.
- Coordinated staffing, training, and performance reviews to enhance employee engagement and improve program outcomes.
- Partnered with leadership to implement targeted improvement plans, maintaining program quality and compliance with standards.
- Managed financial activities, budgets, and documentation to ensure 245D and MA eligibility compliance.
Program Supervisor
Sevita Health
Moorhead
05.2020 - 02.2024
- Directed day-to-day program operations, ensuring compliance with MA, GRH, and 245D standards to maintain quality services.
- Managed staff performance through mentorship, coaching, and corrective action procedures.
- Facilitated professional growth through consistent feedback and recognition to enhance team capabilities.
- Leveraged tools such as Microsoft Office, ECP, Salesforce, GoToMeeting, Relias, and Zoom to optimize workflows.
Direct Support Professional
Loesch Supported Living Services
Kimball
01.2019 - 04.2020
- Assisted individuals in activities of daily living, skill-building, and social engagement to enhance independence and community integration.
- Ensured compliance with 245D standards and organizational guidelines by maintaining accurate records.
Education
Bachelor of Science - Healthcare Administration Services
Minnesota State University Moorhead
Moorhead, MN07-2023
Skills
- Compliance adherence
- Financial oversight
- Operations management
- Training design
- Performance evaluation
- Team leadership
- Service quality monitoring
Professional References
- Brenda Hagen, Former Supervisor & Internship Mentor, 701.367.1925
- Kathy Fevig-Sproul, Former Area Director, 365.285.4728
- Barb Waldorf, Former Supervisor, 320.290.8667
Timeline
Program Manager
Anthurium Human Services
10.2025 - 04.2026
Program Supervisor
Catholic Charities
08.2024 - 10.2025
Cleaning and House Management Services
Free-lance
10.2023 - Current
Program Supervisor
Sevita Health
05.2020 - 02.2024
Direct Support Professional
Loesch Supported Living Services
01.2019 - 04.2020
Bachelor of Science - Healthcare Administration Services
Minnesota State University Moorhead