SKYLER KASK
Shakopee
Summary
Achieved high levels of customer satisfaction through effective relationship management. Increased sales by accurately identifying and addressing client needs. Enhanced customer experience by leveraging merchandise knowledge to provide customized solutions.
Overview
9
9
years of professional experience
Work History
Lead Teacher
The Goddard School for Early Childhood Development
03.2021 - Current
- Implemented tailored curriculum and activities to enhance the physical, mental, and social development of each child in a multi-cultural classroom setting
- Established and maintained a secure and disciplined classroom environment conducive to learning
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels
- Created various strategies to engage students and deliver enriching educational opportunities
- Worked with teachers to design interactive lessons and increase student success
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Researched books and supplemental materials to use with lesson plans
- Involved parents in student learning to increase family interaction and student support
Jewelry Consultant
Shane Co.
04.2022 - 09.2022
- Provided excellent service to customers through active engagement, direct eye contact and listening skills
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Honed conflict resolution skills as result of diffusing tense situations with unhappy customers
Sales Associate
Slumberland Furniture
09.2020 - 03.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application
- Acted as initial contact in addressing customer concerns
- Built trusting relationships with customers by making personal connections
- Helped average of Eight to Twelve customers per day by responding to inquiries and locating products
- Negotiated and closed deals with minimal oversight
- Prepared cash deposits with zero discrepancies
- Helped customers find specific products, answered questions and offered product advice
- Collected payments and provided accurate change
Sales Associate
Becker Furniture
06.2019 - 06.2020
- Answered incoming telephone calls to provide store, products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Worked with fellow sales team members to achieve group targets
Guest Service Associate
Target
11.2016 - 05.2019
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
- Handled payment processing and provided customers with receipts and proper bills and change
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
- Managed customer complaints and rectified issues to complete satisfaction
- Delivered key administrative support to coworkers, taking on additional tasks during peak times
Education
Associate's Degree - Psychology, General
Normandale Community College
07.2020
Skills
- Implemented strategies to enhance client retention and foster long-term relationships
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Cultivated in-depth product knowledge to enhance customer interactions
- Facilitated collaborative efforts among team members to achieve project goals
- Optimized scheduling and prioritization of tasks to enhance productivity
- Executed accurate data entry processes to ensure information integrity
- Executed strategic decision-making processes to drive organizational success
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Facilitated conflict resolution processes to enhance team collaboration
Websites
Timeline
Jewelry Consultant
Shane Co.
04.2022 - 09.2022
Lead Teacher
The Goddard School for Early Childhood Development
03.2021 - Current
Sales Associate
Slumberland Furniture
09.2020 - 03.2021
Sales Associate
Becker Furniture
06.2019 - 06.2020
Guest Service Associate
Target
11.2016 - 05.2019
Associate's Degree - Psychology, General
Normandale Community College