SMITHA SRINIVAS
Document Specialist
Eden Prairie
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Forms Design Specialist
First American Mortgage Solutions
10.2021 - 04.2025
- Created, updated and maintained templates for mortgage process ensuring consistency and accuracy across all documents.
- Identified and resolved technical issues related to template functionality and structure.
- Implemented updates to templates based on changing industry standards and legal requirements, ensuring templates are always up to date.
- Collaborated with IT and business analysts to create templates that meet the evolving internal business requirements and improve efficiency.
- Performed compliance audits to ensure document integrity maintaining high accuracy rate and reducing rejections.
- Processed template requests from the operations team, customizing templates to meet specific jurisdictional requirement.
- Communicated with county recorders nationwide ensuring swift resolution of document rejections by proactively addressing discrepancies with evolving statutes and regulations leading to an improved acceptance rate and faster processing time.
- Applied conditional formatting and integrated merge fields to automate data retrieval from the application, ensuring template dynamically populated with accurate data resulting in more efficient processing and fewer errors.
Test Scorer
Data Recognition Corporation
05.2021 - 09.2021
- Evaluated and scored student responses for standardized assessments, ensuring adherence to established scoring rubrics and guidelines.
Lead Document Specialist
First American (India)
11.2005 - 11.2010
- Company Overview: FAST is an enterprise-wide, online system, providing a fully integrated suite of tools for production of title and escrow settlement products and services.
- Served as Customer Documentation Management Team Lead for the FAST transaction system.
- Verified customer submitted information and system generated information against the most recent state and county documents and recommended solutions to customer issues; developed End User Documentation such as User Guides and Job Aides to assist customers.
- Established standard processes to respond to customer needs and continually fine-tuned for process efficiency; created, reviewed and maintained new and existing templates title and settlement documentation such as Jacket policies, Title Reports, Commitment and Endorsement policies, Affidavits, Liens etc. utilizing various county and state standards and policies.
- Created technical documents that provides an insight of the functionality of the application. These documents give a brief outlook of the entire working of the software.
- Proofread and Quality Checked Insurance any technical errors, grammatical and formatting errors.
- As Team Lead, supervised a team of 6 members; prioritized and assigned work to team members. Conducted performance review on monthly and annual basis and established clear goals and action plans for progress; advised and recommended training as needed; participated in selection, on-boarding, training and mentoring of new hires.
- FAST is an enterprise-wide, online system, providing a fully integrated suite of tools for production of title and escrow settlement products and services.
Business Consultant
Silverline Informatics Pvt Ltd.
11.2004 - 07.2005
- Abstracting, Keywording and indexing articles from Chemical engineering research Journals.
- Quality checking of research journals and checking for accuracy.
- Content editing the technical documents.
Education
Bachelor of Engineering - Chemical
Dayananda Sagar College of Engineering, Vishweshwaraiah Technological University
01.2000 - 01.2004
Skills
- MS Office Suite (Word, Excel, PowerPoint)
- Document Management System (Sharepoint)
- SQL
- Jira
- Troubleshooting & Problem Solving
- Strong oral and written communication skills
- Excellent attention to detail
- Ability to multitask
Timeline
Forms Design Specialist
First American Mortgage Solutions
10.2021 - 04.2025
Test Scorer
Data Recognition Corporation
05.2021 - 09.2021
Lead Document Specialist
First American (India)
11.2005 - 11.2010
Business Consultant
Silverline Informatics Pvt Ltd.
11.2004 - 07.2005
Bachelor of Engineering - Chemical
Dayananda Sagar College of Engineering, Vishweshwaraiah Technological University
01.2000 - 01.2004
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