Sofia Behnken
Cannon Falls
Summary
Experienced with client needs analysis, policy development, and insurance sales. Utilizes consultative approach to match clients with appropriate insurance products. Knowledge of regulatory compliance and industry best practices. Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Banquet Server
St. James Hotel
09.2023 - Current
- Deliver exceptional service during wedding and corporate events, ensuring guest satisfaction and smooth operation.
- Assist in the execution of event timelines, ensure all activities adhere to schedule.
- Display excellent multitasking skills while balancing various responsibilities during high-pressure events.
- Demonstrate adaptability and quick thinking when faced with unexpected challenges, ensuring minimal disruption to the event schedule.
Financial Professional
Bankers Life
10.2024 - 05.2025
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage and financial needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service to ensure satisfaction and retention.
- Conducted high-volume outbound calls to generate leads and schedule appointments.
- Developed customized insurance plans based on client needs and risk assessments.
Inventory Control Specialist
Target
07.2018 - 08.2020
- Received and counted stock items to record data on computer.
- Identified and resolved discrepancies in inventory counts.
- Performed regular audits on existing warehouses and storage facilities to ensure proper organization and safety regulations were being followed.
- Prepared inventory reports for quality control and data reconciliation.
- Kept records on use and damage of stock and stock-handling equipment.
- Coordinated with supervisor on disposal of useless assets, supplies and equipment.
Skills
- Complaint Management
- Complex Problem-Solving
- Conflict Resolution Techniques
- Customer Service
- Licensed insurance agent (Life and Health)
- Client needs analysis
Timeline
Financial Professional
Bankers Life
10.2024 - 05.2025
Banquet Server
St. James Hotel
09.2023 - Current
Inventory Control Specialist
Target
07.2018 - 08.2020
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