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Sonia Silva
Saint Paul
Work Preference
Summary
Results-driven professional with expertise in client communication and project management. Proven ability to enhance client satisfaction and streamline operations through effective coordination and data organization. Proficient in office administration and data organization, ensuring seamless operations and enhanced productivity. Committed to fostering positive client relationships and delivering timely resolutions to inquiries, driving overall client satisfaction.
Overview
2
2
years of professional experience
Work History
Manager's Assistant
The Radon & Sewage Optics Company
Aurora
04.2020 - 11.2021
- Coordinated daily operations for radon and sewage optics team to enhance workflow and project execution.
- Managed correspondence and inquiries to ensure timely responses and maintain client satisfaction.
- Gathered client requirements and provided project updates to ensure alignment and satisfaction.
- Responded to customer issues to provide immediate resolution and improve retention.
- Collaborated with team members to streamline communication across departments.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Supported project documentation by maintaining accurate records and files.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Composed, edited and typed complex memos and reports with job-related software.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Utilized software programs such as Quickbooks to enter data into the general ledger.
Education
Case Management
Takoda Institute
Minneapolis, MN04-2026
Non Profit Building And Networking Building Blocks
Neighbors Now Through C.U.R.A U of M
Minneapolis, MN08-2022
Community Health Worker
Saint Catherine's Univesity
Minneapolis, MNSkills
- Case management
- Community health coordination
- Nonprofit networking
- Project management
- Client communication
- Data organization
- Data entry
- Office administration
- Record keeping
- Strong leadership
- Data confidentiality
- Documentation and filing
- Basic accounting
- Multitasking and organization
- Attention to detail
- Conflict resolution
- Office equipment operation
- Task prioritization
- Document preparation
- Email correspondence
- Verbal and written communication
- Community outreach
- Team collaboration
- Needs assessment
- Advocacy background
- Issue awareness
- Professional demeanor
- Adaptability and flexibility
Affiliations
- Youth Community Action Organizer with W.E.S.C.O
Timeline
Manager's Assistant
The Radon & Sewage Optics Company
04.2020 - 11.2021
Case Management
Takoda Institute
Non Profit Building And Networking Building Blocks
Neighbors Now Through C.U.R.A U of M
Community Health Worker
Saint Catherine's Univesity