Sonja Miller

• Provided exceptional guest service and assistance to enhance visitor experiences.
• Coordinated transportation arrangements for guests to local attractions and events.
• Managed reservations for dining, entertainment, and spa services on property.

• Handled 90+ calls a day, assisting patients with scheduling and general inquiries regarding upcoming appointments.
• Listened to patient concerns and resolved issues in a calm, respectful manner
• Met performance goals for call handling and resolution times
• Maintained accurate patient records and documentation
• Worked closely with staff to ensure patients received proper care

• Worked with customers to set up payment plans and bring accounts current
• Maintained accurate records while handling a steady call volume
• Asked open-ended questions to better understand and resolve account delinquency

• Reviewed documents and ensured loan files were complete and accurate
• Communicated with customers and third parties to keep the process on track
• Identified missing information early to prevent delays
• Performed basic credit analysis, including income-to-debt ratio review

• Met and often exceeded goals for customer satisfaction and response times

• Helped grow customer accounts through follow-up calls and reliable service by 15%

• Handled calls and emails, resolving issues and escalating when needed

• Guided customers through device setup and service activation

• Made outbound calls to reconnect services and collect eligibility documents