Sophia Chouinard
Minneapolis
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Target
Saint Louis Park
03.2024 - 09.2024
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Stocked shelves with merchandise according to company standards.
- Answered store and merchandise questions and led customers to wanted items.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
Drive-Thru Cashier
Caribou Coffee
Edina
02.2022 - 01.2023
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Greeted customers, took orders, and provided product information.
- Informed customers of regular deals or monthly specials to upsell orders.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Followed store policies and procedures in regards to cleaning and sanitizing.
Retail Sales Associate
American Eagle Outfiters
Edina
01.2021 - 11.2022
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Answered store and merchandise questions and led customers to wanted items.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
High School Diploma -
Academy of Holy Angels
Richfield, MN05-2024
Skills
- Customer service
- Cash handling
- Point of sale operations
- Inventory management
- Sales techniques
- Conflict resolution
- Effective communication
- Detail-oriented
- Inventory stocking
- Team collaboration
Timeline
Retail Sales Associate
Target
03.2024 - 09.2024
Drive-Thru Cashier
Caribou Coffee
02.2022 - 01.2023
Retail Sales Associate
American Eagle Outfiters
01.2021 - 11.2022
High School Diploma -
Academy of Holy Angels
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