SOPHIA CRESPO

St. Paul

Summary

Motivated business student and student-athlete pursuing a Bachelor of Science in Marketing with experience in sales, customer service, team leadership, and operations. Strong analytical, organizational, and communication skills developed through fast-paced retail and restaurant environments. Proven ability to manage multiple priorities, solve problems, collaborate with teams, and deliver results.

Overview

years of professional experience

Work History

Server / Shift Manager

The Brass Tap

08.2025 - 01.2026

Promoted to Shift Manager based on strong leadership, accountability, and ability to manage daily operations.
Oversaw team performance during high-volume shifts, coordinating staff responsibilities to ensure efficient service and strong customer satisfaction.
Trained and supported new employees, helping them quickly learn procedures and improve performance.

Sales Associate

Best Buy

06.2021 - 03.2023

Assisted customers in selecting electronics by analyzing needs, recommending products, and explaining features and value.
Consistently exceeded sales goals through strong product knowledge, communication, and customer engagement.
Tracked customer trends and preferences to make recommendations and support sales strategies.
Worked collaboratively with team members to meet department goals in a fast-paced retail environment.

Education

Bachelor of Science - Marketing

Concordia University St. Paul, MN

St. Paul, MN

12-2027

Bachelor of Business Administration - Marketing & Sales

University of Wisconsin–Eau Claire

01-2025

Skills

Analytical thinking and problem-solving
Leadership and team collaboration
Strong verbal and written communication
Planning, organization, and time management

Customer relationship management
Sales analysis and product knowledge
Adaptability in fast-paced environments
Microsoft Excel, PowerPoint, and Google Workspace

Accomplishments

As a Division II track and field student-athlete, I have successfully balanced the demands of collegiate athletics with a part-time job while maintaining a 3.9 GPA. I was recognized as a top-performing server at The Brass Tap, consistently generating $1,000–$1,500 in sales per shift. I competed at the national level, earning All-American and All-Region honors, and was recognized as an Academic All-American by the USTFCCCA for excellence in both athletics and academics.

Timeline