SOPHIA Nine-Prischmann
Fergus Falls
Summary
Dedicated Server with strong capabilities in managing orders and processing payments efficiently. Maintains up-to-date knowledge of menu offerings to deliver personalized recommendations. Well-versed in food safety protocols and accommodating dietary restrictions. Friendly demeanor and proactive service style ensure memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Red Robin
New York
02.2025 - 12.2025
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new servers on menu knowledge and service standards.
- Handled payments and processed transactions using point-of-sale system.
- Upheld safety and hygiene standards throughout the restaurant operations.
Server and Barista
Toast
Fergus Falls
06.2024 - 01.2025
- Delivered exceptional customer service by managing orders and processing payments efficiently.
- Memorized extensive menu items to provide tailored recommendations and accommodate special requests.
- Collaborated effectively with team members to ensure smooth operations during peak hours.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere.
- Handled cash transactions accurately while adhering to food safety standards.
Server
CRAVE
Fargo
01.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Barista
Fargo
04.2022 - 09.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Server
Perkins
Fargo
10.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Zorbaz
Fergus Falls
09.2021 - 12.2021
- Developed warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected orders and relayed them to bartenders quickly and accurately.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Kennedy High School
Fergus Falls05.2021
Some College (No Degree) - Psychology
North Dakota State University
Fargo, NDSkills
- Menu Memorization and Presentation
- Special Requests and Substitutions
- Team Player
- Warm and Friendly
- Conflict and Complaint Resolution
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Able to Lift 40 Pounds
- Positive and professional
- Exceptional customer service
Languages
- English
- French
Timeline
Server
Red Robin
02.2025 - 12.2025
Server and Barista
Toast
06.2024 - 01.2025
Server
CRAVE
01.2023 - 03.2024
Barista
04.2022 - 09.2022
Server
Perkins
10.2021 - 01.2022
Server
Zorbaz
09.2021 - 12.2021
High School Diploma -
Kennedy High School
Some College (No Degree) - Psychology
North Dakota State University