Sophia Payette
Chanhassen
Summary
Evolved guest service and versatile leadership skills using an analytical output within a quick paced workspace. Exceeds expectations in guest satisfaction with team and store derived issues. A high morale brought to each environment. Eager to learn and develop skills to improve efficiency and communication.
Overview
2
2
years of professional experience
Work History
Guest Service Team Leader
Kwik Trip
07.2023 - Current
- Resolved guest complaints relating to food or overall service
- Completed incident reports of many variety
- Trained new hires on procedures and plans regarding guest interaction and kitchen planning
- Altering inventory levels, making sure product availability while minimizing waste.
- Controlling shrink and frequent inventory audits and adjustments
- Constantly promoting a positive work environment by understanding different personalities within the workplace
Education
High School Diploma -
Chaska High School
Chaska, MNSkills
- Guest retention
- Positive guest service
- Adaptive delegation
- Team communication
- Cooperative communication with guests
- Strong suggestive sales opportunist
Timeline
Guest Service Team Leader
Kwik Trip
07.2023 - Current
High School Diploma -
Chaska High School
Advanced Placement in Critical Thinking using physical tools
Received high honors and awards for 3 physical art forms that displayed human experience and rationality of societal thinking