Sophia Rowe
Shakopee
Summary
Hardworking, dependable, and responsible individual with experience in customer service and childcare. Proven ability to communicate effectively, manage time efficiently, and create a welcoming environment. Skilled at multitasking, staying organized under pressure, and maintaining a positive attitude. Seeking opportunities to contribute strong work ethic and reliability in a team-oriented setting.
Overview
4
4
years of professional experience
Work History
Babysitter
Dathao Phan
03.2020 - 08.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Prepared healthy, age-appropriate snacks and meals.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Restaurant Hostess
Kinhdo Restaurant
10.2022 - 04.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Education
Bachelor of Science - Genetics
University of Minnesota
Minneapolis, MN05-2028
High School Diploma -
Shakopee High School
Shakopee, MN06-2024
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Critical thinking
- Dependability
- Reliability and punctuality
- Flexible scheduling
- Attention to detail
- Conflict resolution
Accomplishments
- A honor roll throughout high school
- Metropolitan Dance Alliance company member
Languages
English
Full Professional
Timeline
Restaurant Hostess
Kinhdo Restaurant
10.2022 - 04.2023
Babysitter
Dathao Phan
03.2020 - 08.2024
Bachelor of Science - Genetics
University of Minnesota
High School Diploma -
Shakopee High School
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