Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Long

Vadnais Heights

Summary

Proven to excel in fast-paced environments, I significantly enhanced customer satisfaction and efficiency at FedEx and Starbucks through meticulous package handling and creating personalized beverages. My strong work ethic and exceptional customer service skills, coupled with expertise in cash handling and team collaboration, have consistently contributed to positive guest experiences and workplace harmony.

Overview

3
3
years of professional experience

Work History

Server

Washington Square Bar and Grill
03.2024 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Package Handler

FedEx
12.2024 - 02.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Barista

Starbucks
07.2022 - 03.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.

Education

None - Computer Science

Century College
White Bear Lake, MN

High School Diploma -

White Bear Lake High School
White Bear Lake, MN
06.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • Team collaboration
  • Performance improvement
  • Multitasking and organization
  • Upselling techniques
  • Positive and professional
  • Table setting arrangements
  • Sales techniques
  • Memory retention
  • Reliable and responsible
  • Warm and friendly
  • Cool under pressure
  • Excellent communication

Timeline

Package Handler

FedEx
12.2024 - 02.2025

Server

Washington Square Bar and Grill
03.2024 - Current

Barista

Starbucks
07.2022 - 03.2024

None - Computer Science

Century College

High School Diploma -

White Bear Lake High School

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Sophie Long