Spencer Nordmeyer
Watertown
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed over the years of working in the hospitality industry. Expert in guest engagement and service prioritization, consistently enhancing customer satisfaction. Proven ability to handle cash transactions accurately and resolve complaints swiftly. Adept at fostering positive relationships with customers and fellow employees.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
Seasons Eats
06.2021 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Property Manager
Sandt Properties
06.2016 - 07.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Server (previously Host & Expo)
Melvin's
01.2008 - 12.2011
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
Applebee's
01.2011 - 10.2011
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor of Arts - Accounting
Brooklyn College
Brooklyn, NY12-2020
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, New York05-2018
Paralegal Certificate - Paralegal Studies
Long Island University
Brooklyn, NY05-2018
Chanhassen High School
Chanhassen, MN06-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Service prioritization
- Hospitality service expertise
Certification
Adult and Pediatric First Aid/CPR/AED
Timeline
Server
Seasons Eats
06.2021 - 08.2025
Property Manager
Sandt Properties
06.2016 - 07.2025
Server
Applebee's
01.2011 - 10.2011
Server (previously Host & Expo)
Melvin's
01.2008 - 12.2011
Bachelor of Arts - Accounting
Brooklyn College
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Paralegal Certificate - Paralegal Studies
Long Island University
Chanhassen High School
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