Stacey Peralta-DeFant
Owatonna
Summary
Hardworking restaurant manager with 10 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Flexible and organized with busy restaurant environment operations. Customer-driven and highly coordinated managerial staff with consistent focus enhancing employee workplace satisfaction. Skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
Work History
Parent Teacher Organization President
Wilson Elementary School
Owatonna
08.2024 - Current
- Organized events to engage parents and enhance school involvement.
- Coordinated fundraising initiatives to support school programs and activities.
- Facilitated regular meetings for parents and educators to discuss student needs.
- Collaborated with teachers to identify resources for student support initiatives.
- Led efforts to create a positive school culture through inclusive activities and events.
- Recruited volunteers for various tasks associated with organizing events.
- Developed an online system to manage volunteer sign-ups, donations, and event registration.
- Maintained accurate records of dues payments and donations received by parents and guardians.
- Assisted in organizing special activities such as book fairs or bake sales.
- Created marketing materials to promote upcoming PTO events and fundraisers.
- Coordinated with school administrators on policy changes related to the PTO.
- Led strategic planning and execution for events to enhance a stronger community.
Manager
Applebee's
Northfield
12.2007 - 07.2020
- Supervised daily restaurant operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and placed orders for supplies as needed.
- Communicated with vendors on inventory and orders.
- Coordinated staff schedules to optimize workforce efficiency during peak hours.
- Enforced health and safety standards to maintain a clean dining environment.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance reviews for team members.
- Ensured compliance with industry regulations and company policies.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities/contests to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted regular performance evaluations to support employee development initiatives.
- Managed each department in the restaurant at one point.
Education
Marquette Senior High School
Marquette, MISome College (No Degree) - Undecided
Northern Michigan University
Marquette, MISkills
- Event planning
- Community engagement
- Volunteer coordination
- Budget management
- Problem solving
- Effective communication
- Operational compliance
- Task delegation
- Documentation and reporting
- Goal setting
- Project management
- Shift scheduling
- Project planning
- Vendor management
- Schedule preparation
- Cross-functional teamwork
- Staff management
- Team leadership
- Time management
- Relationship building
- Clear/open communication
- Staff training
- Inventory management
- Customer service
- Team building
- Budget control
- Safety procedures
- Operations management
- Staff training and development
- Interviewing and hiring
- Decision-making
- Performance evaluations
References
References available upon request.
Timeline
Parent Teacher Organization President
Wilson Elementary School
08.2024 - Current
Manager
Applebee's
12.2007 - 07.2020
Marquette Senior High School
Some College (No Degree) - Undecided
Northern Michigan University