
I have developed and maintained excellent working relationships at each level of employment. This has allowed me to help the company achieve and maintain the goals and objectives that have been established. I have dealt with many complex and challenging situations where I have been able to assist with the resolution through consultation, effective listening, and development of plans that can meet the objective all while achieving a professional and ethical outcome. In every role I have held, I have worked effectively and have established great working relationships with external partners and all departments within the company. If you were to ask my co-workers what my strengths are they would tell you that I am self-motivated, organized, deadline driven, energetic, an excellent communicator both verbally and written and that I am able to manage my time and tasks with the frequently changing environments and priorities. They would also tell you that I am funny and bring a positive attitude to the work environment.
I have developed a comprehensive understanding of member needs from my roles working in the hospital, Nursing Home, Public Health and Managed Care Organizations. I also have experience working with healthcare contracts, products, benefits and regulations. I have experience writing policies and procedures and have been actively involved in many levels of oversight through both internal monitoring and regulatory monitoring for audits at both the state and federal level. I have been involved in audits by DHS, MDH, CMS, financial audits, internal auditing and external delegation audits. I am proficient in interpreting, analyzing, and trending reports. My skills include paying high attention to detail, independent decision making, and creating resolutions for difficult problems. I am skilled in working with Microsoft Word, Excel, PowerPoint, SharePoint, JIRA, and Microsoft Outlook. Resourceful professional in administrative management, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and organizational improvement.