Stefani Moren
Grand Rapids
Summary
Detail-oriented professional with strong communication skills and a focus on customer engagement. Proven ability to analyze feedback and implement strategies that enhance service quality and boost store traffic.
Experience with team leadership, customer relationship management, and sales strategy. Utilizes effective communication to drive team performance and customer satisfaction. Track record of managing inventory and optimizing sales processes for improved efficiency.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Assistant Retail Sales Manager
AT&T
Grand Rapids, MN
12.2019 - Current
- Led team in achieving sales targets through effective coaching and training programs.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Analyzed customer feedback to identify trends, improving overall service quality and customer satisfaction.
- Developed promotional strategies that increased store traffic and boosted sales performance during peak seasons.
- Collaborated with cross-functional teams to implement new technologies, improving operational efficiency in the store.
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Developed relationships with suppliers to negotiate better pricing terms or special deals on merchandise orders.
- Ensured compliance with all company policies, procedures, and safety regulations for a secure working environment for both staff members and customers alike.
- Exhibited excellent people skills during interaction with employees and customers.
- Built relationships with customers and community to establish long-term business growth.
Front Desk Receptionist
Lake Woods Chrysler
Grand Rapids, MN
07.2018 - 11.2019
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing service efficiency and client satisfaction.
- Implemented office procedures that improved workflow and reduced wait times for customers.
- Trained new staff on front desk protocols and customer service standards, fostering team collaboration.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
No Degree -
Itasca Community College
Grand Rapids, MNHigh School Diploma -
Greenway High School
Coleraine, MN05.2015
Skills
- Staff training and development
- Task delegation
- Product presentation
- Sales strategy development
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Excellent communication
- Team leadership
- Verbal and written communication
- Excellent computer and technology skills
Timeline
Assistant Retail Sales Manager
AT&T
12.2019 - Current
Front Desk Receptionist
Lake Woods Chrysler
07.2018 - 11.2019
No Degree -
Itasca Community College
High School Diploma -
Greenway High School