Stella Bogart
Eveleth
Summary
Results-driven professional with extensive experience in front-of-house operations within the hospitality industry. Skilled in strategic planning and team development, consistently delivering exceptional customer service and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Front End Manager
Copper Nickel Bar & Grill
Virginia, MN
05.2024 - Current
- Oversaw daily front-of-house operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on service standards and operational procedures to enhance team performance.
- Developed staff schedules, optimizing coverage during peak hours to maximize guest satisfaction.
- Implemented new point-of-sale system, improving transaction speed and accuracy for customer orders.
- Led initiatives to enhance customer experience through menu updates and promotional events execution.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lead Server
Rudy's Bar And Grill
Aurora, MN
08.2021 - 07.2024
- Oversaw daily operations to ensure high-quality dining experiences for guests.
- Coordinated with kitchen staff to streamline food delivery and enhance service efficiency.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained and mentored junior servers on menu knowledge and customer service excellence.
Assistant Front End Manager
Natural Harvest Food Co-op
Virginia, MN
04.2019 - 08.2021
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
Education
High School Diploma -
Mesabi East
Aurora, MN06-2022
Skills
- Retail management
- Point of sale
- Cash register operation
- Customer service
- Staff supervision
- Training and mentoring
- Performance improvements
- Schedule management
- Strategic planning
- Team building
- Adaptability
- Teamwork
- Listening skills
- Fast paced environment
- Fast paced environment
Timeline
Front End Manager
Copper Nickel Bar & Grill
05.2024 - Current
Lead Server
Rudy's Bar And Grill
08.2021 - 07.2024
Assistant Front End Manager
Natural Harvest Food Co-op
04.2019 - 08.2021
High School Diploma -
Mesabi East