Stephanie Whiting
Fairmont
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
8
8
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Shift Manager
McDonald's
Colorado Springs
08.2024 - 03.2026
- Implemented streamlined workflows in food preparation, resulting in faster service times and increased customer satisfaction during busy shifts.
- Assisted in resolving customer complaints promptly, fostering a positive dining experience and promoting repeat business through effective communication.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between staff members in a professional manner.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Overnight Stocker
Walmart
Colorado Springs
07.2022 - 08.2024
- Stocked shelves promptly and efficiently to ensure product availability and optimal customer satisfaction during peak hours.
- Conducted regular inventory checks to maintain accurate stock levels and minimize discrepancies, improving operational efficiency.
- Collaborated with team members to execute planograms, ensuring adherence to visual merchandising standards and store layouts.
- Provided feedback on inventory management strategies, aiding in the development of improved processes for stock replenishment.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Followed instructions to properly arrange merchandise items.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
Delivery Driver
DoorDash
Pensacola
06.2021 - 07.2022
- Delivered orders promptly while adhering to traffic regulations, ensuring high customer satisfaction and timely service.
- Maintained accurate records of deliveries and customer interactions, contributing to improved operational efficiency.
- Utilized GPS navigation to optimize delivery routes, reducing delivery times and fuel consumption effectively.
- Conducted routine vehicle inspections and maintenance checks, ensuring compliance with safety standards and regulations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Shift Manager
McDonald's
Brainerd
04.2018 - 06.2021
- Supervised daily operations, ensuring compliance with quality standards and enhancing team performance during peak hours.
- Trained new employees on service protocols and food safety procedures, improving overall operational efficiency and team cohesion.
- Managed inventory levels by tracking stock usage, reducing waste and ensuring availability of essential supplies for uninterrupted service.
- Coordinated with team members to maintain cleanliness and organization in the dining area, contributing to a welcoming environment for guests.
- Monitored equipment functionality, performing routine checks and maintenance to ensure safety and operational reliability across all workstations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Ensured compliance with food safety regulations and quality standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
Brainerd High School
Brainerd, MinnesotaSkills
- Conflict resolution
- Team leadership
- Communication skills
- Relationship building
- Documentation and reporting
- Shift leadership
Certification
- CPR Certified
- Food Safety Certified
Timeline
Shift Manager
McDonald's
08.2024 - 03.2026
Overnight Stocker
Walmart
07.2022 - 08.2024
Delivery Driver
DoorDash
06.2021 - 07.2022
Shift Manager
McDonald's
04.2018 - 06.2021
Brainerd High School