Stephanie Bailey
Rogers
Summary
Dedicated medical receptionist with a proven track record in customer service, conflict resolution, and effective time management. Expertise in managing patient interactions and maintaining accurate electronic health records.
Overview
28
28
years of professional experience
Work History
Medical Receptionist
Park Nicollet
Rogers
12.2009 - Current
- Manage patient check-ins and schedule appointments efficiently.
- Assist patients with insurance verification and billing inquiries.
- Maintain accurate electronic health records using specialized software.
- Coordinate communication between medical staff and patients effectively.
- Handle incoming calls and direct inquiries to appropriate departments.
- Ensure compliance with health regulations and office policies consistently.
- Greet and check in patients, updating patient information in the computer system.
- Communicate with patients with compassion while keeping medical information private.
Flight Attendant
Sun Country Airlines
Mendota
12.1998 - 12.2011
- Ensured passenger safety through thorough pre-flight checks and briefings.
- Responded to in-flight emergencies with quick decision-making and calm demeanor.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Delivered exceptional customer service to enhance the travel experience for passengers.
- Collaborated with crew members to maintain high standards of service and safety.
- Assisted with boarding procedures, managing passenger flow efficiently and effectively.
- Communicated flight information clearly to keep passengers informed throughout the journey.
Education
Bachelor of Science - Fashion Merchandising
North Dakota State University
Fargo, ND05-1998
Skills
- Customer service
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Team collaboration
- Relationship building
- Active listening
- Decision making
- Cash handling
Timeline
Medical Receptionist
Park Nicollet
12.2009 - Current
Flight Attendant
Sun Country Airlines
12.1998 - 12.2011
Bachelor of Science - Fashion Merchandising
North Dakota State University