Stephanie Kutev
Burnsville
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
21
21
years of professional experience
2013
2013
years of post-secondary education
Work History
Billing Specialist
Northfield Hospital and Clinics
Northfield
01.2026 - 04.2026
Medical Billing Specialist
Northfield Hospital
Northfield
01.2026 - 04.2026
- Processed medical claims using billing software efficiently and accurately.
- Reviewed patient records to ensure correct coding and billing practices.
- Collaborated with healthcare providers to resolve billing discrepancies promptly.
- Maintained up-to-date knowledge of insurance policies and regulations consistently.
- Coordinated with external agencies for timely claims submissions effectively.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Adhered to HIPAA regulations when handling confidential patient information.
- Posted charges, payments and adjustments.
- Completed appeals and filed and submitted claims.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Collaborated closely with other departments to resolve claims issues.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Maintained timely and accurate charge submission through electronic charge capture, including billing, and account receivables (BAR) system and clearing house.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Precisely completed appropriate paperwork and system entry regarding claims.
- Updated patient accounts with information obtained from internal departments or external sources.
- Reviewed and verified benefits and eligibility with speed and precision.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Reviewed claims for coding accuracy.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Handled billing, waivers and claims for private and commercial clients.
- Submitted claims to insurance companies.
- Checked claims coding for accuracy with ICD-10 standards.
- Executed account updates and noted account information in company data systems.
- Developed strong professional rapport with vendors and clients.
- Reviewed legal claims for accuracy and issues.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Senior Claims Specialist
DCM Services
Richfield
10.2018 - 07.2025
- Utilizing computer systems for data collection and contact information
- Attempting to collect payments and negotiating payment arrangements
- Following federal and state laws in regards to dealing with debt collection
- Ensuring all customer information is correct, including phone numbers and addresses
- Escalating issues to the Team Lead and/or Operations Manager
- Demonstrate empathic customer service tone with every call
- Mentor and train transferred representatives and or new hires
- Maintain route management for personal collections
- Take in additional tasks when ever needed or volunteer if help needed
- Process probate information for claims submissions
- Maintain high CPH
Documentation/Billing Specialist
Total Home Health
Rockford
05.2017 - 09.2018
- Worked with Brightree software, Word, Excel, Outlook and Lync
- Handled inbound and outbound faxes that contained CMNs that were requested and necessary for billing for DME services rendered, such as oxygen and CPAP, along with any other clinical documentation needed as requested or required for payors such as Medicare
- Reviewed the CMNs that came in for all DME products to make sure that the information on the CMN was accurate and valid, once they were reviewed and valid they would be logged to release AR holding, if the document was not valid this would need to be sent back to the physician to resign once document was corrected or the physician may need to make the correction
- Followed up by calling physician offices to check status of CMNs that have been requested that have not come in along with any other clinical documents needed as well
- Diligently worked numerous spreadsheets to follow up on CMNs that were due to expire or need recertification along with clinical note requests
- Worked with Medicare, Medicaid, and other commercial payors such as Blue Cross Blue Shield and maintained their guidelines for billing needs
- Created an excellent rapport with many physician offices to ensure we can easily obtain the documents required in a timely manner
- Received inbound calls from physician offices and from patients with inquiries to their account and any billing questions or concerns along with payments
- Contacted patients for asset recovery
- Handled and operated general office equipment and worked with 3 monitors with laptop
- Ensured that I treated my patients with care and kindness
Medical Billing Specialist/Revenue Confirmation Specialist
Coram Specialty Infusion Services
Machesney Park
10.2014 - 06.2016
- Submitted patient claims to both commercial and government payers
- Worked out of a queue and managed the billing cycle process
- Processed account reconciliations and adjustments on a weekly basis
- Followed up on claims that are missing supporting documentation or pending authorizations in order to be processed
- Ensured that all dates or service and services rendered matched the explanation of benefits (EOB) and ultimately submit the claims to payers for payment
- Helped determine which claims are un-billable due to missing documents and perform adjustments on accounts as necessary
- Entered and confirmed that all information has been submitted correctly into the system to help make the billing process seamless for patients
Customer Service Specialist/ Telephone Banker
Chase
Rockford
08.2012 - 10.2014
- Resolve customer concerns over the phone regarding their banking needs
- Offer products that meet customer's ongoing financial needs
- Performs troubleshooting for online banking issues to ensure customers can access accounts and maintain their finances at all times
- Care deeply about providing exceptional customer service
- Enjoy making a positive first impression to all customers
- Receives frequent recognition and rewards for meeting customer expectations and job duties
- Must think critically, solve problems, and develop customer relationships
Route Specialist
Sears Holdings
Elgin
04.2005 - 04.2010
- Responded to escalated customer service issues and to technician route concerns
- Considers and escalates special order requirements that may affect workload balance
- Notifies both the routing manager and technical manager of any route status irregularities or unusual requests by technicians to ensure timely service delivery to the customer
- Communicates with routing team, technicians, customers, support departments and management on any issues that might affect timely delivery to the customer
- Send/Answer message or phone calls as required by the business
- Accomplished making employee of the month 5 times within 5 years
- All duties and responsibilities were completed on the computer and over the phone
Education
Associate of Science - Medical Billing and Coding
Colorado Technical University
Skills
- College graduate with solid academic skills
- 30 years experience in customer service
- 19 years of clerical experience
- Five years dispatching, receiving inbound calls and making outbound calls in a high volume call Center
- Excellent computer skills
- 2 years as a customer service specialist in telephone banking in a high call volume call center for Chase bank
- Over 2 and a half years as a medical billing specialist for Coram Specialty Infusion Services and Total Home Health
- Proficient in MS Word, Excel, Outlook and PowerPoint
- Excellent verbal and written communication skills
- Typing average 70 WPM
- Excellent interpersonal skills and the ability to work with a wide variety of people
- Successful leader, equally effective as a member of a team
- Highly organized and able to multi-task and accomplish multiple objectives
- Professional demeanor
- Effective and driven to provide excellent customer service, and able to assess complex situations and formulate solutions
- Strong communication, interaction and relationship-building skills acquired through experience as a Customer service representative
- Excellent people skills and thrives on helping to solve problems
- Superb communication skills, verbal and written
- Strong attention to detail and proficient at running and handling office equipment
- Superior coordination with documenting, organizing, along with handling other office responsibilities
Timeline
Billing Specialist
Northfield Hospital and Clinics
01.2026 - 04.2026
Medical Billing Specialist
Northfield Hospital
01.2026 - 04.2026
Senior Claims Specialist
DCM Services
10.2018 - 07.2025
Documentation/Billing Specialist
Total Home Health
05.2017 - 09.2018
Medical Billing Specialist/Revenue Confirmation Specialist
Coram Specialty Infusion Services
10.2014 - 06.2016
Customer Service Specialist/ Telephone Banker
Chase
08.2012 - 10.2014
Route Specialist
Sears Holdings
04.2005 - 04.2010
Associate of Science - Medical Billing and Coding
Colorado Technical University