Stephanie Ponce
Minneapolis
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Cantina Laredo. Proven ability to enhance guest satisfaction through personalized service and effective complaint resolution. Adept at multitasking and upselling, contributing to increased sales while fostering positive guest interactions and team collaboration.
Overview
4
4
years of professional experience
Work History
Host
Cantina Laredo
01.2021 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Cantina Laredo
12.2020 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Translation
Normandale Community College
Minneapolis, MNSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Hospitality service expertise
- Multitasking and organization
- Positive guest interactions
- Cash handling
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Host
Cantina Laredo
01.2021 - 02.2024
Server
Cantina Laredo
12.2020 - 04.2025
Translation
Normandale Community College
Similar Profiles
ANGELICA SERNAANGELICA SERNA
Server at Cantina LaredoServer at Cantina Laredo
Ashlyn DavisAshlyn Davis
Server at CANTINA LAREDOServer at CANTINA LAREDO
Ella StaufferElla Stauffer
Server at Cantina LaredoServer at Cantina Laredo