Stephen Bell
Duluth
Summary
Dedicated & motivated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Human Resources Specialist
Mary Kraft HR. An Imagine Company
03.2022 - Current
- Sourced, phone screened, and interviewed candidates for various positions, ensuring a smooth hiring process.
- Managed HR inquiries, payroll concerns, and provided accurate, timely responses to employees and supervisors.
- Collaborated with supervisors to ensure timely approval of timecards and addressed discrepancies in employee-submitted hours.
- Maintained strong working relationships with six supervisors and up to 145 employees, facilitating effective communication and issue resolution.
- Implemented updates to employee handbooks in compliance with state and federal guidelines, ensuring legal alignment.
- Managed requests for PTO, unpaid time off, FMLA, STD, and LTD, processing requests accurately and efficiently.
- Conducted employee terminations in accordance with company policies and legal guidelines.
- Attended performance corrective action plan (CAP) meetings, collaborating with supervisors to develop actionable next steps.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Exceeded Gross Profit goal's by over 300%, consistently reaching a yearly GP of $1,000,000+
Printing Press Operator
Kelly Services / Hallmark
09.2021 - Current
- Adjusted press during production runs to maintain specific registration and color densities.
- Inspected machines and performed repairs.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Set up and operated printing press machines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Produced high-quality brochures, flyers, four-color artwork and mailers
- Inspected machines and performed repairs
- Loaded and positioned unprinted materials
Junior Claims Processor
Mary Kraft Staffing And HR
01.2020 - 09.2021
- Evaluated accuracy and quality of data entered into agency management system.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Exceeded goals through effective task prioritization and great work ethic
- Carried out day-day-day duties accurately and efficiently
- Worked flexible hours; night, weekend, and holiday shifts
- Participated in team-building activities to enhance working relationships
Courtesy Associate
Mount Royal Market
06.2015 - 04.2017
- Restocked and organized merchandise in front lanes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Monitored safety and security concerns and reported to leadership for resolution.
- Conducted one-on-one training with 5 new employees to teach various store procedures.
Education
High School Diploma -
Denfeld High School
Duluth, MN06.2019
Skills
- Relaxed in digital environment
- Relationship Building
- Conflict Resolution
- Verbal and Written Communication
- Documentation review
- Proficient in Microsoft Suite
- Client Service
- Multi-tasking strength
- Exceptional customer service
- Problem-solving skills
- Excellent people skills
Timeline
Human Resources Specialist
Mary Kraft HR. An Imagine Company
03.2022 - Current
Printing Press Operator
Kelly Services / Hallmark
09.2021 - Current
Junior Claims Processor
Mary Kraft Staffing And HR
01.2020 - 09.2021
Courtesy Associate
Mount Royal Market
06.2015 - 04.2017
High School Diploma -
Denfeld High School
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