Stephen Manor
North Branch
Summary
Operations professional with proven record in managing client accounts and streamlining processes to boost efficiency. Skilled in strategic planning, client relationship management, and operational oversight. Reliably collaborates with cross-functional teams to drive performance and adapt to evolving business needs. Known for strong analytical skills, effective communication, and results-oriented approach.
Overview
4
4
years of professional experience
Work History
Operations Account Manager
U.S. Bank
06.2022 - Current
- Maintained high standards of service delivery, ensuring consistent performance across all accounts managed.
- Resolved customer issues promptly, maintaining a high level of client satisfaction through effective communication and problem-solving skills.
- Developed custom solutions for clients based on their unique needs and objectives, delivering tailored services that exceeded expectations every time.
- Developed and maintained client rapport and client satisfaction as measured by end-user satisfaction, client surveys and client feedback.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Account Coordinator
U.S. Bank
02.2021 - 06.2022
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided exceptional customer service by maintaining close contact with clients, anticipating their needs, and exceeding expectations at every opportunity.
Education
Bachelor of Arts - Psychology
Bethel University
Arden Hills, MN05-2015
Skills
- Excellent communication
- Proficient in active listening
- Analytical thinking
- Strong attention to detail
- Teamwork and collaboration
- Process optimization
Timeline
Operations Account Manager
U.S. Bank
06.2022 - Current
Account Coordinator
U.S. Bank
02.2021 - 06.2022
Bachelor of Arts - Psychology
Bethel University
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