Stephen B. Pellegrino

Established a West Coast location and oversaw startup operations, including office and warehouse site selection. Managed daily business activities in customer service, sales, accounts receivable, and logistics; identified client product needs and budgets, coordinated with graphic designers, and monitored revenue forecasts.

Increased average sale value by 10% through recommending additional services and complementary products.

• Managed daily business activities spanning customer service, sales, accounts receivable, shipping, and receiving. Consulted with clients to identify products that met their needs and budgets, coordinated with graphic designers on creative materials, and monitored revenue forecasts.
• Boosted average sale value by 10% by recommending additional services and complementary products.

Analyzed incoming projects and prepared estimates, collaborating with sales team to develop solutions that met customer specifications; ensured accuracy of job requirements, resolved missing information, maintained client and vendor pricing in ERP system, and managed vendor contracts, renewals, and rebate programs.

Identified new products and vendor opportunities that improved efficiency, expanded product offerings, and reduced costs by 15%.

• Analyzed incoming projects and prepared estimates while collaborating with the sales team to develop solutions aligned with customer specifications. Reviewed job requirements for accuracy, resolved missing information, maintained client and vendor pricing in the company ERP system, and managed vendor contracts, renewals, and rebate programs.
• Identified new products and vendor opportunities, expanding product offerings and contributing to a 15% reduction in costs.

Consulted with prospective and existing clients on self-publishing services, aligning solutions with their needs. Coordinated design, marketing, and distribution activities to achieve clients’ promotional goals while fostering strong relationships and providing continuous support throughout publishing process.

Accomplishments:

• Increased average sale value by 10% by identifying customer preferences and recommending additional services.
• Managed over 150 active author accounts simultaneously, guiding more than 250 authors to successfully publish their work.

Supervised teams of 30 employees at high-profile events, ensuring public safety and effective coordination of event operations. Collaborated with venue management and artist security to communicate requirements, assign responsibilities, and enhance team performance. Prepared post-event documentation, including invoices and payroll reports to support operational efficiency.

Accomplishments:

• Acted as a key point of contact for staff performance concerns and conflict resolution.
• Identified and implemented scheduling, staffing, and workflow improvements to streamline operations and enhance event execution.
• Staff Pro Event Staffing

Managed business operations, encompassing sales, customer service, accounting, deliveries, and working capital. Maintained customer relationships, developed new accounts, monitored inventory, coordinated product procurement with Miami-based manufacturer, and conducted quality control inspections to ensure product standards.

Accomplishments:

• Increased sales across a 100-store territory by 10% in one year.
• Improved delivery routes to increase efficiency and reduce fuel costs by 10%.
• Streamlined delivery routes, enhancing efficiency and decreasing fuel costs by 10%.

Launched a satellite office by overseeing site selection, lease negotiations, equipment acquisition, and startup operations. Recruited, trained, and supported a five-person sales team and two-person administrative staff while monitoring financial performance and service objectives.

Documented key achievements

• Addressed staffing challenges through collaboration with employees and colleagues.
• Collaborated with employees and colleagues to address staffing challenges, fostering a supportive work environment.

Managed distribution operations, logistics, inventory control, and product placement; evaluated operational effectiveness and recommended process improvements to enhance business performance.

Accomplishments:

• Reactivated dormant distributor accounts, generating $200,000 in additional revenue.
• Implemented targeted sales strategies to reduce excess slow-moving inventory by 20%.

Developed strategic pricing plans for new product launches, conducted competitive market research, analyzed customer buying patterns and industry trends, and prepared marketing reports to inform business decisions.

Increased sales by 5% by identifying customer preferences for additional services.

• Identified customer preferences for additional services, resulting in a 5% increase in sales.
• Implemented policies and procedures across multiple departments to enhance operational consistency.