Stephen Schaitberger
Baxter
Summary
Partner with business and customers to foster and enhance strategic relationships to deliver best in class experiences & solutions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Vice President, Program Manager
Ascensus
2025 - Current
- Developed roadmap for our B2C websites as well as our mobile experience for acquisition unification efforts that met the business’ timeline
- Facilitated gap analysis and business feature prioritization
- Develop strategies to stage delivery to most effectively & efficiently achieve desired outcomes
- Facilitated monthly steering meetings with C-suite on progress, designs, KPIs & key decisions
- Partnered with business leaders on organizational readiness and rollout strategy resulting in meeting the organization’s retention goals
- Led cross-functional teams to develop and implement strategic business initiatives.
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Analyzed market trends to inform strategic decision-making and resource allocation.
Vice President, Sr. Product Owner
Ascensus
- Conducted vendor search and implemented staff augmentation model to deliver Ascensus’ first native mobile app on time and on budget
- Created 18-month roadmap based on comparative, competitive, and internal user data utilizing Design Thinking principles
- Implemented behavioral prompt resulting in a 32.2% disruption in decreased savings rates
- Facilitated monthly steering meetings with C-suite on progress, designs, KPIs & key decisions
- Partnered with business leaders on organizational readiness and rollout strategy resulting in no increases in call volumes at launch
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Developed and implemented comprehensive business plans aligned with organizational goals.
- Cultivated relationships with key stakeholders to support organizational growth objectives.
- Spearheaded change management efforts, facilitating smooth transitions during organizational restructuring processes.
Vice President, Chapter Lead of Product Owners
Ascensus
- Realigned Product Owners & Scrum teams to increase value & productivity
- Mentored Product Owners on best practices and maximizing value
- Implemented new road mapping and prioritization tool to decrease cycle times from request to delivery
Vice President, Product Owner of Employee Experience
Ascensus
- Facilitated redesign of our B2C website
- Collaborated with Business leaders and Design agency for data driven experience
- Implemented Multi-Factor Authentication to decrease security risks without increasing calls to the business
- Implemented mobile enrollment experience that increased the organization’s KPI for participation
- Website recently received JD Power Best in Class award
Vice President of Participant Services
Ascensus
- Managed 50 seat call center P&L on budget
- Implemented Participant satisfaction tool to measure & increase satisfaction
- Facilitated satisfaction scores above Ascensus average with entry point roles
- Began transition away from traditional Call Center Metrics to modern NPS
- Mentored Manager into Director role
Vice President of Relationship Management
Ascensus
- Accountable for over 4,000 plans and $1 billion in assets
- Increased sales by 35% through product development & distribution strategies
- Improved partner’s asset retention from 7% to 18% in 9 months
- Facilitated 95% plan retention through enhanced service model
- Facilitated outsourcing book of business from two of my relationships
- Collaborated with cross-functional teams to improve service delivery and client satisfaction.
- Analyzed market trends to identify opportunities for growth and competitive advantage.
Education
Bachelor of Science Degree - Business Administration, Management, Data Processing
Bemidji State University
Bemidji, MN05.1996
Skills
- Data analysis and tools including Firebase, Google Analytics, Call and Customer Service Key Performance Indicators (KPIs)
- Servant Leadership - Fostering internal and external relationships
- Excellent writing and presentation skills
- Presenter at industry, partner, and company events
- Scrum and Agile methodologies and tools including Azure Devops (TFS), AHA and Value stream mapping Utilize Confluence for product documentation
- UX best practices including journey mapping, persona creation, prototyping, user testing and A/B testing using Invision and Figma as collaboration tools
- Balancing client experience with industry rules & regulations including FINRA, ERISA and WCAG
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
Certification
Certified Scrum Product Owner (CSPO)
Timeline
Vice President, Chapter Lead of Product Owners
Ascensus
Vice President, Product Owner of Employee Experience
Ascensus
Vice President of Participant Services
Ascensus
Vice President, Program Manager
Ascensus
2025 - Current
Vice President, Sr. Product Owner
Ascensus
Vice President of Relationship Management
Ascensus
Bachelor of Science Degree - Business Administration, Management, Data Processing
Bemidji State University